very, very bad business. i ordered three pairs of boots from them. they advertised them as suede boots. not faux or micro fiber, but suede..that was a lie. the boots definitely were not suede. but that is just the beginning. the boots were damaged. one pair was badly stained white some type of white stuff. the other pair was damaged. the material was scrapped off of the shoe in three places! i couldn't believe it. i sent them two e-mails, but no response. i faxed them twice and still no response. i called and called, the number was constantly busy. (probably because of other complaints) so i finally git through and was talking to a man named Wayne. he said he was the manager. i explained the situation to him and all he told me was that they could take ten percent off of what i payed. what was that going to do? i spent over 75 dollars, that was a joke. and did i mention, the boots were supposed to be a Christmas present? yeah, they were delivered on Dec. 22nd ten days after i ordered. this Wayne guy had no remorse. he told me i should have called earlier. i told him i sent out two faxes and two emails the night before, and that same morning. he just ignored me and said it was too late. then i asked so what am i going to do? he again said he could give me ten percent off. i asked him if he would buy damaged shoes. he put me on hold. when he came back he told me he had to see a picture of the boots, as if i was lying that they were damaged. i said if i send an e-mail i don't believe i will get a reply back because i never got a reply to the first two. i told him that that was bad business. He gave me his direct e-mail address and told me to send it. then he just hung up on me! I'm still in shock...buyer beware!