Amigo energy's meter to my apartment broke, it was unfunctional so for months they could not charge me the actual kW usage to my apartment. After they replaced it, I received a $1000+ bill saying that that was the amount owed. I had been paying the bill they had been sending me, it was a low amount. After I complained to them about the high bill and requested actual records of the kw usage for those months the meter was broken I only received the answer that those numbers had come from center point and according to them they were correct. My question is, if it took them months to notice te meter was broken, this means they never really actually came to my apartment complex to get an actual reading. Second, when I asked how they knew the exact amount of kW I had used, they simply said that they just somehow knew. Never really told me how though! After, I complained about the truthfulness of their records they gave the reason that since the meter was broken they went on previous history readings to assume the charges. Then I told them that it was impossible since the property I live in was built over what used to be farm land and it had just opened and I was one of the first residents to move in. So there was no history they could use. Amigo energy has not been able to provide a real reason or records to me for the charges, I disputed the bill and actually disputed the following bills as well because as I check on the meter, after receiving otter bills I noticed I had been over billed by as much as 1500 kW and as low as 500 kW then I had actually used. I'm still arguing with amigo energy. They keep threading to deactivate my power and have actually done it once and they continue to ask me to pay the amount even though they and or center point hasn't been able to provide the info I requested. Check into it please! Thanks!

I signed up with Amigo energy for connection of service for a new move-in approximately a week prior to my move date. I received LESS THAN 24 hrs. notice that they could not connect service on my requested date, but would connect the day after. I did not check my email that day, as I was closing on my house, packing, and moving, so I found out that there was no electricity when the persons vacating the house I bought called and told us it had just gone off.

I immediately called Amigo. They said that my problem was with Oncor, so I called them. Oncor informed me that they had nothing to do with requests for service other than fulfilling them, and that I needed Amigo to request that my power be turned on. After calling Amigo back and asking for a priority move in to be placed, I was told it was not "their policy" to request priority move in. I explained that I do not have family locally, that I have a small child, and that it was dark and hot. They said that there was nothing they could do, hung up the phone on me, and when the call was returned and a supervisor requested I was put on hold repeatedly in the middle of the conversation and could hear laughter in the background. I called Oncor again, and they told me that as long as a request was received within the next several hours, they could turn my electricity on.

After hours on the phone, countless minutes waiting on hold, and the most rude customer service "professionals" I have ever had the misfortune to encounter, I was finally told by Amigo that they would request priority move in, but that I would be charged $100 on my next bill for their doing so. I told them to please go forward with the request regardless, and my power was on within two hours.

My issues are these:

*How can 24 hrs notice be sufficient to let a customer know that they will have no power the day needed (new customer)

*The lack of professionalism consistently experienced with multiple customer service reps, including the supervisor who finally took my call after I was told during two prior calls that a supervisor was "unavailable". I cannot understand why the priority move-in request was not placed immediately, when I called the first time in the early afternoon. At 8pm that evening, after hours of calls, that was the outcome.

CHEAP, but NOT worth the headache.

Just got off the phone with their customer service rep. They can't find my payment. I let the woman know I didn't appreciate the tone of her voice and her snotty attitude. Same condescending tone, different rep each time I call even when it's their mistake they take your inquiry as personally offensive. Horrible service, l'm switching ASAP!

Amigo Energy-WRONG NAME! Nothing "Amigo" about the whole company. They over bill, tell you off, put you on hold for long periods of time, hang up on you, and lie about what they are going to do to resolve all your issues. Save yourself the trouble and look else where for buisness. You dont need these people in your life, its too short.

So i signed up for a "fixed" rate without knowing it had a "seasonality rate". So it is "fixed" in the sense that the pre-determined rates for the 3 seasons does not change. However, once you get to a new season, the rate changes and they start billing you more. Fixed should be fixed...no seasonality, no variablity, fixed for the entire contract. The PUC should not let them come-up with these creative plans to sign-up customers.