At the end of March, I began the process of subscribing to the Ampd mobile service. After nearly a week of processing time, I was denied - although the coverage map showed that service was available in my area, when Ampd reviewed my address, they discovered that my area was not, after all, within the range of service. Not a big deal - I will be moving soon and planned on simply delaying my subscription.

AFTER I was denied service, I found TWO charges on my bank statement for $32.40 each on 4/2/2007. Since that day, I have been in contact with the billing and technical departments attempting to get money refunded for a service that I was denied for. On three separate evenings of phone calls - totaling over 3 hours - and hearing a different version of the difficulty each time - I was told that I had three accounts initiated, two of which are now cancelled (this is the second time I have been informed of this, and I hope it's truer than the first), and one of which is pending, which they apparently can't do anything about. I asked repeatedly to speak with a supervisor, and was refused.

Damage Resulting

It has been nearly two weeks since Ampd charged me, and I was just informed that it will be anywhere from 10-30 ADDITIONAL days until my refund will be processed. Assuming that my refund was actually initiated this evening, which it apparently was not on the previous phone calls I had made. Ampd has essentially tied up my bank account for over $60, for services I did not - and now NEVER WILL - receive. I am extremely upset - they have wasted my money, and wasted my time in the several hours I spent on hold and speaking with customer service representatives. I am told that there is no way to get a hold of the refund department directly.

The only thing more disturbing than the waste of my time and resources is Ampd's apparent incompetence.