My daughter's 7 mo old male kitten was attacked by dogs. It was given to her by 1st bf & her 1st animal that was hers. AM/PM refused to treat unless I had $2000 on credit card or $500 cash, even though they supposedly care about animals, I think that in itself tells you what they really care about! Banfield in Petsmart, Ben White Animal Hospital & Emergency Animal Hospital all said they've heard many complaints like mine about them. We lost the kitten, but Emergency Animal Hospital put it on O2, IV, gave pain meds, thoroughly examined & put him down, plus treated my daughter with up most respect & dignity for less then $200 with payment options. MOST importantly, it was all about caring for the animal & my daughter's feelings, not one word about money until the end!! We don't need places like this in a caring city such as Austin, so I for one am spreading the word and reporting to every agency I can! According to their reviews online, AM/PM has done this to several people. Some professions you do it for the love of, not to become rich. After Outstanding experience @ Banfield, Ben White & Emergency, thank God AM/PM is NOT the industry standard, rather @ the bottom of it!