We bought our BRAND new Samsung TV at the Big Screen Store in April of 2009. The TV we bought is LN52A550P3FXZA. At the same time we bought a 3-year warranty from AMT Warranty Corporation. If I remember correctly the price was about $300. Our TV stopped working July 2010, this is past the 1 year warranty provided by Samsung. So AMT Warranty is supposed to take care of the repair. For weeks we kept getting the excuse that we have no warranty on file. Finally the Big Screen Store, who have been VERY awesome, called AMT on our behalf and faxed a new a copy of the sales receipt. A Samsung certified repair came over and found that the part that is broken on our TV is NO longer made by Samsung and so, per our Warranty agreement, AMT has to replace the TV with a NEW TV. Soon we got the same excuse from AMT about our warranty not existing. Then we got the excuse that we had no claim on record. The Big Screen Store contacted AMT on our behalf again and this time we got a number for Diane. So we started to call Diane directly. Well AMT switched her phone number so we could no longer call her directly. And now we are getting the SAME excuse of our claim/warranty not being on record despite having faxed our sales receipt 4 or more times, they keep "losing" the receipt and our claim is always disappearing from their records. So here we are now, nearly 4 months without a TV, AMT Warranty changed the number for Diane and is, again, claiming that we do not have coverage with them and/or our claim has never been opened/filed.

AMT Warranty Corp. is starting to look like a scam and if my TV is not replaced in the next few days. Then I will be filing a complaint with the FTC and looking into suing AMT and/or Big Screen Store (I'd hate to do that, but I think I might have to).