I purchased all of my insurance with Amy Brown State Farm Insurance in Villa Rica, Ga. I have neer had such a bad experience with an Insurance Agent in my life. I had contacted Ms. Brown on numerous occassions. She NEVER returned my calls. I even went to her office one day and SHE was the only person in the office. She did not even attempt to come out and great me much less ask if she could help me. I stood there for a good 15 minutes without Ms. Brown coming out of her office. She saw I was there and never acknowledged me To say the least I as a customer was extremely upset. She has no problems taking my money every month, but when it comes to customer service it is a joke. I have been in her office when her staff were there and they were always very polkite ad courteous and always quick to tend to my needs. After this encounter with Ms. Brown I took ALL of my insurance business to another agent who has TIME for his cusomers. I have never seen such unprofessionalism i my life from someone who OWNS an agency. If you are looking for customer service and and agent who care you had better stay away from this insurance company. She has even gone to the extent of saying she NEVER had a conversation with me on the phone and I can prove that I did because I recorded it simply because I have had his problem with Ms. Brown in the past.