The owner of this company is a nice lady who can clean your house so well it looks better than new. However, before long she won't be the one cleaning your house, it'll be her young employees in your home, that you've never met and frankly, just don't give a damn about doing their job right. She has a list of items to be cleaned in the house that she will email to you, but you have to check very carefully that they are done. When I noticed things that weren't being cleaned (items on her list) and brought it to her attention, she said that she would take care of it herself...but didn't.

The last cleaning I had them do before terminating their services was the last straw. I returned home from work around 1230 to find that two young women had just arrived to clean (by their own admission, they had just gotten there). I stayed out of their way and left about thirty minutes later to go to the local gas station, and returned to find them driving away. They didn't even touch a thing in my guest bedroom, sprayed cleaner on my toilets that they didn't wipe off (it dried that way), maybe wiped off the counters, vacuumed the pergo floor and left. The bulk of the house was not cleaned, including the specific things I had talked to the owner about. Keep in mind that this is $90.00 a week. The owner didn't respond to my offer to come over and view proof of her employees perfidity, and still billed me for the full amount.

I've reported her company to the BBB, but we all know that it does nothing unless the owner cares about reputation as much as money. I'm going to post these same complaints to every local website board I can find in the hopes that someone else that may be using her service can check that they aren't paying for two lackluster employees to come over, chew gum and leave. The owner probably goes to the 'big money' houses herself to clean, so this won't be an issue for them. My condo isn't big, I'm just gone a great deal, so apparently I don't rate the personal attention from the only person who takes the time to do the job right.