Ancestry.com
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Category: Websites
Contact Information
United States
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Ancestry.com Reviews
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Robert Charles Blanchard
March 22, 2010
Billing
Good luck trying to get them to stop billing you. You have to call 1-800 and plead your case to a customer service rep. If you are lucky they will stop charging your credit card or billing you. The call has to be made at a certain time of day, day of the week, and a certain number of days before expiration of current billing period. The service itself is pretty good. It's just such a pain to cancel, worse than AOL, that I would not consider re-subscribing and cannot recommend the service. You should be able to cancel from the Web site.
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Radick
March 4, 2010
Impossible cancellation of a registered guest
After several failed attempts to unsubscribe from all of Amncestry.com newsletters and emails, I complained to the Custeomer Service, asking them for help and asking contextually to cancel my account from all of their databases.
They answered me telling me that:
1) that I was placed in their "Do Not Contact List", which should mean that I shouldn't receive any new email from them
2) Surprisingly, they told me that for "Registered Guest accounts (...) there is not an established method to cancel these accounts. When you have concluded using your Registered Guest account, simply discontinue your use".
My complaints refer to:
A) I do still receive emails from them. Date of my complaint to Ancestry.com 02/16/2010, Date of their answer: 02/18/2010, date of the last Newsletter I received from them 03/02/2010 - which means AFTER being included in the "do not contact list".
B) I want to be cancelled from whatever ancestry.com database. I cannot believe that I am not able to cancel my profile, even if this is a free "Registered Guest Account". This shouldn't be possible in any Privacy policy.
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BenH54
January 18, 2010
Scam
I have been receiving emails from Ancestry.com about a new 1940 Substitute Census. The REAL 1940 census won't be released until April 1, 2012. According to several posts, this and the 1950 substitute census info are simply made up of telephone directories from these years. I was considering paying for a subscription in order to get early access to the data but have since decided to wait for the real thing. Always search the internet for details before signing up for any genealogical site subscription to avoid potential problems in advance.
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JacC12
January 5, 2010
Recurring charges not clearly marked
After finding that when I signed up for a month of service, that the service continued to be billed monthly, I called and asked if the website clearly marks it as a recurring charge. I was told that there is an asterisk and you have to follow it to the bottom of the page to find out that information. We consumers need to let companies know that it is not acceptable to hide details from us! Recurring charges should be CLEARLY MARKED. Time flies during the holidays and I had not checked my credit card statements so I had not seen the recurring bill. They refunded me only the last month. Because I had paid for at least another month of service that I did not use because I did not know that I had it (thinking I had paid only for 1 month), I asked if they could give me a free month of service. They said they could not because they had given me a refund of the last month I had not used the service.
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wxyz
September 8, 2009
unauthorized charges
These people continuous charge your credit card without authorization after you join. I strongly suggest you do not join this site. It is not worth it. If anyone else used you credit card without your consent it would be FRAUD. They should be stopped!!!
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Samuel
January 31, 2009
Unauthorized charges
The company may operate using several names. When purchasing certain copies of Family Tree they will offer a free three month to one year subscription of their service. You will be asked for a credit card in order to validate the 'free' service. Once they get your number they will then charge you in the future for subscription service. My charge was $163.17. I never received a notice and did not know about the charge until I received my credit card statement.
The company telephones are open a limited number of hours and even then after repeated calls I was always told there would be a 'nine minute wait'. The internet site they have will not let you delete the credit card number from their files. The site will also say that it is too late to cancel the subscription as more than 7 days have passed since the charge date.This is the second time in my life I have been ripped off like this. When will I learn?
In the other instance I filed a complaint with the FTC about a $29.95 charge that was made to my credit card on a 'continuing basis' without my knowledge. The FTC was able to recover $26.00 for me on that case. This company just has to have oen of the worst customer relations programs in existence. They are out to rip you off. Don't accept their 'free' services.
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November 28, 2008
credit card fraud
I was not satisfied in the services (ancestry.com) after a few months, and cancelled the subscription (i have the cancellation). they have continued to charge my credit card each month (shame on me for not noticing) for $29.95.
I phoned them, and was 'blown off' (they would not escalate my call). They gave me an address to send my complaint to
I would not reccomend this company to anyone.
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September 11, 2008
Scam and fraud
There are many complaints regarding Ancestry.com and they are all valid as far as I am concerned. They attempted to use my credit card and extend my membership even though they had been instructed not to. They do this because as most people who have even had a membership with Ancestry will tell you they don't have any information other web sites don't have and the other web sites are free or at least won't take it apon themselves to extend a membership. If you ever do a search on Ancestry you will see that most of their information is taken from Census reports that are available everywhere. That's why they extend your membership, they hope you won't notice and they have such a dramatic fall out rate that they try to swindle people. Do not under any circumstances give them your credit card number unless you have a credit card company that believes you and not them. The credit card companies want that money too. Ancestry will take you to the cleaners if you allow them to.
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February 23, 2008
Marketing Practices
Ancestry has made a business of selling peoples' family history back to them over the years. I have never liked their way of sucking researchers in with a little free information and then requiring payment for a subscription just when you think you are getting somewhere. Don't know how easy it is to use their 14 day "free trial" subscription and then get out of it but I would certainly never give them a credit card number to try out their trial offer. I have been able to get much better and quicker information over the last 30 years using Rootsweb mail lists and message boards. My latest complaint about Ancestry.com relates to their "free" installations in State Historical Societies. Here in Minnesota, you can do free searches in Ancestry.com databases at the History Center but cannot print out the results or save them to media. The screen does let you "share" your results by sending them to anyone via email. Since I wasn't about copy a lot of detailed census information by hand, I sent about 10 census page images to my own email address. The Ancestry.com screen showed that each one of the 10 was emailed successfully. When I got home, all 10 were in my email inbox. I was able to open the first four with no problem but when I tried to open the fifth, the Ancestry.com site said I couldn't see anymore unless I signed up for their 14 day "free trial." So all the time I spent at the History Center finding and sending the last six pages of information was lost. Ancestry.com should at least warn people after they send four emails to the same person or should not allow sending emails for History Center installations at all - just another example of their distasteful marketing tactics. It is interesting, but not surprising, that it is not easy to find anywhere on their site to make complaints.
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