Their insurer hit my car. I filed my claim same day. They took responsibility for it, and had their field appraisal guy come survey the damages to my car.
It then took over 2 weeks of me calling every day, to get a status update on what was going on. They NEVER will return your phone calls. When I finally demanded to speak to my claims adjuster, I finally reach her and she tell me the estimate that the field appraisal guy sent her was "blank". And that she would have to request another one. Which is very fishy, because he sent it the same day that he came out to my house. I asked him, and he told me he had proof that it was sent, but that he couldnt' resend it, because the insurance company hadn't requested him to do it yet.
Finally they sent me a letter letting me know a check would arrive separately and to contact them to get my car rental. Which I got my rental the very next day, and took my car to the body shop.
It's now been over 3 weeks. My car was ready as of yesterday, and the insurance company told me I had to return the car. Which I did. But I can't get my car out of the body shop until the insurance company pays what they owe. The shop will not release it until then. So I am without a car as of now.

When the body shop recieved a check from the insurance, it was almost $1, 000.00 short from their supplement bill. They requested an itemized statement from Anchor at that time, which was 2 weeks ago. And Anchor never complied. Finally Anchor faxed it to the body shop yesterday.
Not they are saying that it's between the body shop and their field appraisal guy. They have to go over the statement to see what's going on, and submit ANOTHER supplement. And again, no telling how long this is going to take, and I can't get my car until the body shop has their payment.

This has been the worst experience dealing with an insurance company. I have filed a complaint with the State Board of Insurance, and the Better Business Bureau, hoping that I can get help somewhere.