I was involved in an accident with an individual insured by anchor general. The other driver was at fault, so after not hearing from their insurance carrier for two days after the accident I started trying to contact them. The agent, Donna Jones, eventually took my statement and was beyond rude, telling me to hurry up, and when I began to explain it quickly started yelling at me to slow down as she couldn't get it all down (apparently they don't record statements which seems inappropriate). I asked when a resolution might come through and she said her customer (the other driver) had to make her statement and she couldn't tell me when that would be--could be days could be two weeks. I informed her that I had no car as my was inoperable, so would they be providing a rental and she said no, nothing would happen until her customer made a statement. I never heard from her, but a appraiser came out one week ago and I never heard anything. I have left three messages and am now without my car for two weeks. Beyond the fact that nothing has happened, and I leave messages daily, her behavior was just extremely rude.