Last year we ordered an entire new house windows from the supplier that we purchased the entire wood, etc. that it takes to build a new house. When we received the windows the roof wasn't even on yet, our contractor counted the screens but did not take them out of the two shipping boxes. When we opened the boxes recently due to the warm weather we found four of the large screens damaged. They were packaged on the inside of others, that were not damage therefore it was easy to tell these screens had been packaged damaged not damaged after we opened them.

We were really disappointed after notifying the supplier, Brookside Lumber, that they refused to supply new undamaged screens instead they said they would repair the screens at a cost to us. This was unacceptable to me as the person who will have to clean the windows and screens. I just taped the screens and installed them, it looks so stupid in the window but I truly hope people will ask me why they are taped so others will here the story.


What I think would be the only fair, professional, ethic answere would for the company to have contacted the Andersen rep and request these 4 screens to be replaced. They are large windows so to have someone else repair them it will be a cost to us.
Submitted by Ann Harbaugh P.O. Box 416 Bridgeville, PA 15017