I am totally unhappy about how I was being treated regarding my recent warranty service order from Andersen Windows. Andersen Windows DO NOT Honor their warranty, they DO NOT Back Up their defected products, which were leaking like crazy. Rain water was leaking through those Andersen Fenchwood sliding door panels, water run on the floor, go over 5 feet into the house. Andersen Windows DO NOT Care about their customers. It made me realized, all of those complaints that I read, being posted on the internet about Andersen Windows, all those horror stories from their victims, are True.

I was totally mistreated by their sub-contractor DSI Window Wizards in Martinez. I was singled out to have to pay $100 delivery charge for those replacement door panels, which normally would be FREE of charge for delivery to others. They said because they have to walk across the lawn and the driveway was too long. For what was the Real reason they singled me out for the fees, I do not really know. Maybe they just simply do not like me.

I was at the mercy of their sub-contractor, DSI Window Wizards in Martinez, for whatever they demanded of me. Andersen Windows said they do not charge delivery fees for replacement products under warranty, but their sub-contractor can charge us whatever they want. And we have no other choice but to have to go with this one sub-contractor that they appointed to us. It was totally a Rip-Off that Andersen Windows have force their customers into.

Andersen Windows are not being Fair, not being Ethical, to let their sub-contractor to abuse certain of their customers that they simply do not like.