I tried to make a purchase because a sale event was going on. I wouldn't have made the purchase if there wasn't a sale. I missed the area where I needed to add the promo code into the checkout. I immediately sent their customer service department a notice that I made a mistake. Instead of granting me the promotion, they sent me a reply that they wouldn't adjust the sale. I have bought from them for years. I told them that they lost a customer b/c of this policy.