I contacted the Staple Store located at 3019 Festival Way Waldorf, MD 20601, and asked a Staple representative for the fax number (301/638-3568) for my job to forward important documents. I gave my employer the fax number. Later, my employer contacted me and said the number was Staple’s Store recorded message. I called the number and the recorder directed me to Staple’s representative. Staple’s representatives gave me that same number on three different occasions before I asked for a supervisor (Gwen).

The supervisor (Gwen) spoke to me in an aggressive, annoyed tone and slowly repeated the same fax number to me twice. Manager Gwen had me to call this number on two different occasions. After, calling the number twice, I contacted Manager Gwen again. Manager Gwen replied that she called the fax number and it was in working order. I asked Manage Gwen if she had heard a beep on the line when she called. She replied yes. I told her thank you, hung up, and called the fax number again. I was greeted by Staple’s recorder once again. After bypassing the series of option, holding on the line, Gwen answered the phone in a more aggressive tone then before. She said “Maybe the lines were crossed in Staple’s Store so call back later.” I said thank you once again and hung up.

Manager Gwen’s performance was unprofessional, distasteful and, and non-customer friendly. Her unethical stance lacked management skills and proper English tools, which made it difficult for her to interact in a civilize conduct. I only asked for simple information nothing more. In return, Manager Gwen gave me a side-dish of her attitude. In addition, she spoke to me as if I had interrupted her activity circle and not as a valuable customer. In the near future, I hope that Manager Gwen is education on management and customer services skills, and English 101 before she’s forced to interact with other Staple customers.