We purchased one of their new 2010 models as we live in the country. The box came a week later and the power box was smashed on the end when we opened the package. I contacted them the same day we received the package and they issued an RMA that we had to pay to send back the broken part and we would have to wait another 2 weeks for. We decided to keep the antenna rather than send it all back as all that was wrong was the power box so we attempted to assemble the antenna and the screws to put the wings on the tail of the antenna were too small. It was also missing the end cap that finished the antenna on the tail once it was assembled. I emailed them again as when you call they do not answer the phone. I asked if they would supply the correct size screws so that we could assemble the antenna properly as we had already paid $99 for the antenna and $13 to ship back the broken part and felt that we should not have to put any more money into an antenna that cost us $112 already. The response that we got back was, "Oh, we are sorry you are having trouble." "We will contact our manufacturer in China and alert them of the problem." No offer to fix the problem with the antenna hardware. I did not read the return policy and if you return the product, you will be charged a 10% - 20% restocking fee. What a crock of crap for a piece of crap antenna that we did not even get to use because we couldn't put it together with the supplied hardware. In my opinion, I would not purchase anything from them as you will only have headaches and pay for their manufacturers mistakes too as they do not refund all of your money, nor do they offer to fix any problem you have.