So I bought bday gifts for my friends and was waiting for it but even after 5 days, it wasn't arriving. I went back to my account, and realized that it went to my BILLING ADDRESS, and I SWEAR (I was even with my friend), that I DID TYPE IN DIFFERENT SHIPPING ADDRESS and it NEVER WENT THROUGH! My phone number, which I updated while I was purchasing, wasn't even recorded. So I called Anthropologie, and asked if I can at least get a shipment refund. The first representative said, yes as long as I let him know that someone at the billing address confirms to ship directly to me. So I did confirm it with my neighbor, and called BACK to let the OTHER representative know, but guess what? He's telling me that it was MY FUCKING FAULT that I didn't type in the correct address, so he cannot give me the fucking refund. WHAT THE FUCK? I don't know what the hell the first employee wrote under my account (since I'm on the PHONE, you fucking MORON), but the second DOOSHBAG was repeating that "that's what it's said under your account, therefore we cannot refund you." I mean, hello? Shipping refund doesn't cost more than $5, and it wasn't MY fault that my updated address/phone number didn't go through. I mean update your fucking online system. AND DON'T FUCKING GIVE YOUR CUSTOMER AN ATTITUDE ABOUT THE WHOLE SITUATION! I'M TELLING YOU EVERYONE: DON'T SHOP AT THIS PLACE!!! THEY HAVE ZERO RESPECT FOR THEIR CUSTOMERS AND THEIR POLICY SUCKS. DON'T SHOP HERE. THE WORST ONLINE SHOPPING/CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD IN MY ENTIRE LIFE.

Wow, dealing with Anthopologie online is painful. The online order was split into 2 packages, and one of the packages never arrived. Anthropologie 's policy is that you have to wait 14 days of not receiving the package in order to file a claim. Except of course, in that 14 days, the item that was lost is no longer in stock. Since it's no longer in stock, they might offer to have a store send it to you (after 2 calls). However, you have to give them your credit card number again so that they can charge your card again for an item you've already paid for. They say they credit your account when the claim with the shipping company comes through. I don't think so. NOT paying TWICE for an item you don't even know will ever come. Never encountered such terrible service and policies. Never heard of making a customer pay twice when they don't even receive what they've paid for (and hope that they'll get some money back).