Call and Faxed the next day after order was placed to cancel and get a refund. That was three months ago. On their receipt it indicates to allow 4 - 6 weeks. Have called numerous time, left messages and have been hung up on several times mid conversation. Have asked to speak to Sandy the manager but she seems to never be there. Have been told by Melissa and others the check is in the mail. Answering machine is on 75 percent of the time so they have no customer service and NEVER RETURN CALLS. I am sueing them in small claims court to get back the $150. So if this happens to you, sue them yourself and stick them with courts costs and fees, another $200 TO $400 plus. It's well worth it. They don't fight it. It's an easy judgment. If they don't pay the judgment, you just garnish their wages, and it can be done, and is very easily. You can also get an attorney to litigate the small claims case for you and get reimbursed for your attorney's fees, so there's another $300 - $500. So now on a $150 refund they would not return, they now have to pay $1, 200 judgment against them for the $150, plus all the fees and costs. CHECK BBB RATING - AWFUL!!!