My computer with this antivirus 360 and i could not get it off, i paid R1000.00 To get the package and now still sitting with the same problem i contact them by email the same day to get support or a phone no. to help me, or to please give my money back now after 5 days i have not be able to contact them, can anyone help me to get a refund back. contact me on +27824177951 or [email protected]

Today (3/16/09) while I was using my computer an alert message appeared stating that 27 virus could be affecting my computer. I tried to cancel but my computer was frozen..completely locked up. The only way to get out of the mess was to register with AntiVirus 360 and pay $59.00 on my credit card. But the ad from AntiVirus said that I could request a refund within 30 days but no email address was given or telephone number. I clicked on the icon for AntiVirus and again saw that my money would be refunded if requested within 30 days but no further information was given. So I sent an email to their support team relying my problem and asking for a refund. Also, I have Mcafee security through my Internet provider, (COX) which I pay each month; therefore, I do not need AntiVirus 360. If my computer had not been locked I would have been able to avoid registering with AntiVirus 360 and paying $59. Please advise me of what I should do next to assure that the Antivirus 360 is removed from my computer and my money is refunded.
Thank you for your prompt attention regarding this issue.
Cynthia Yeldell

I too had been scammed on Feb. 10th. While surfing the web this Anti Virus thing poped up on my screen telling me that I had contacted a Virus. I tried to just delete the pop up but it kept coming back. I could not get rid of it so I decided to just buy the protection. I received a confirmation e-mail where there were key code numbers which supposedly I needed to apply before I could start using the download.
However when I opened up the file it just started to do a virus scan (which was bogus) because I never entered the key code numbers they gave me from the e-mail message. Immediately I knew something was up so I went to the complaints board and sure enough Antivirus 360 had already had some complaints. I then called my credit card company to report a fraudulent website and cancelled my card as well as put the amount of the charges in dispute. I then went back to my e-mails and pulled every e-mail contact off the confirmation page and sent threatening e-mails to them and told them about my credit card phone call as well as them being on the complaints board and I demanded a credit to my card telling them it was in their best interest to immediately credit my account for selling me fraudulent antivirus protection. Shortly afterwards I received (2) e-mails one of which was some support group which you would never get a refund from and the other was a BINGO. The e-mail stated that I will receive full credit within 2-weeks. I did receive the credit within a couple days. For those of you trying to get a refund you can try this e-mail as I did. Send an e-mail to ([email protected].) Hopefully that will work as this was the e-mail address I wrote to that got the response from (alisiawatson@[email protected]). Of course you can try the second e-mail as well but you might not want to scare off your refund so I would try the first one and see if they write back and if you don't get a response then try the second e-maill address.
I don't recall ever seeing a phone number to call so looks like all we have to go on is the e-mail addresses.
Hopefully you all have your confirmation e-mail with your confirmation numbers as you may need them to get your refund so they can match up the amounts to credit you properly.
Good Luck and I hope you all can get your money back as I did.

I should have read all of the complaints on this sight first. Same thing guys, I was scamed by this AV360, and now I can't find out anything about them. One of these days.I ended up getting ParetoLogic to aid me, they not only cleaned out all of the AV360 from my computer they have given me good service with everything I have needed for my system.

i have been trying to contact anyone at this number, 1-202-436-9063, to cancel my subscription to Antivirus 360, and cannot get ahold of anyone. i paid $79.95 for this subscription and i can't do anything with it. i purchased it because it was always on my screen. it hasn't been helpful. what can i do to get a refund??