Anytime Fitness
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Category: Lifestyle
Contact Information Texas, United States
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Anytime Fitness Reviews
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KMeis
December 4, 2009
Ridiculous Cancellation Rules
Laugh at this all you "contract know-it-alls" !!! I moved from one place to another. My new location was 18.4 + miles away from a single Anytime Fitness. I contacted them, wishing to cancel due to a move that put me 15+ miles away from an Anytime Fitness (as their cancelation rules stipulate) and provided sufficient proof of this. WELL, they cant cancel, because although I AM 18 + miles away by driving distance to an Anytime Fitness (RandMcNally, GOOGLEmaps, Yahoo Maps, and Map Quest ALL confimed this) I AM however' 14.36 miles away IF YOU FLEW!!! I crap you not, they use the radius of an area and plot a line map..through fields, cities, buildings, houses...and if you arent 15miles away "as the crow flies"? well, have fun with your shitty membership! Anytime Fitness sucks
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TedE51
November 14, 2009
Impossible to cancel membership
DON'T DO IT!! After my contact expired I had to go in person to the gym to cancel. Every time I set up a time to do so, after speaking with the owner and being assured he would be there, he was not. He claimed to be there often, but I rarely saw him while I was working out and he was never then when I went to cancel. I had to cancel my credit card to stop the automatic payments. I was then contacted by their collections agency to pay. They had no authority to cancel my membership. I called their corporate offices, and they could not cancel my membership. They did call the gym, and the guy sent his FATHER to meet me. They treated me poorly when I was there, calling me a liar and insisting that they were honest people. If I could file criminal charges I would. Liars, cheats, rude, obnoxious.
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USMCbeenscrewed
October 15, 2009
Cancellation of contract
I am leaving for the USMC. I called the billing agency and they said that boot camp was not active duty even though my enlistment papers said that it was. Also the Servicemember's Civil Relief Act states that any military personnel on military business for a period of 30 days or more is considered active duty. I then contacted my local anytime fitness again. They stated that "somewhere" in my contract it was stated that boot camp wasn't considered active duty, however I was unable to find this statement on the back of my contract, nor could the manager. He then said that i would be able to contact ABC Financial again and cancel my contract.
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DanD12
September 16, 2009
Rip off
My husband and I have been a member of Anytime Fitness (Martinsburg, WV) for over 2 years. In July, both debit cards in which we were paying expired and we were issued new ones. Anytime Fitness was no longer able to debit the amount and we were no longer interested in being members. Well, we just assumed that for lack of payment, they would just cancel us. NO!! The thieves continued to charge us through letters drawn up by ABC Financial for not only monthly charges, but service charges and late fees!! So, I contacted the location directly to cancel my membership, paid up and thought my hands were clean of them. Just found out today, that I still owe them an additional $78.00 because I did not give them 30 days notice of my cancellation!! The rep at the location failed to give me that little tid bit of information yesterday before we hung up. So, I contacted the corporate location. Who so rudely informed me that if I read my contract, that it's all there. I am so angry with them!! Beware of this company!!! They will take your money and not think twice. I will never deal with them again and I warn anyone out there thinking of coming under contract with them. They are thieves!! Go somewhere else that has more to offer anyway! This gym is a joke. They don't have enough equipment and then charge you like their an LA Fitness or Gold's Gym. HA!! So far from it. I always felt like I was in a race to get there so that I could get the machine I wanted. Just don't join!!
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newidforu
September 7, 2009
Cancellation
Be careful because they will rip you off!
First they lock you into a one year contract with no possibility of termination. They continue withdrawing money from your credit/debit card and if you refuse to pay or if you want to cancel, it goes on your credit history as unpaid dues. After my one year contract was done, they said I could cancel anytime I wanted. I tried canceling and was billed an additional month's fee because of some mumbo jumbo fine print about needing a 30 day advance written letter. The customer service sucks and I recommend staying away from them. The billing company ABC also rips you off openly. Stay away folks. Its not worth your time or money joining anytime fitness.
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BeerMan
September 2, 2009
Very Poor customer service
I have spoken with 4 people now at this company trying to cancel my membership and they continue to take money out of my account, with out my consent! They told me that they need a 30 day written cancelation notice but no matter what I will be charged at least one more month. This was not written in the contract and why did the first person I spoke with not tell me this. So now because they are shady I am loosing $140 that I need to pay other bills. The first person I spoke with told me that the account would be cancled and that my money would be refunded. Then what do you know they take more money from me and are going to take at least another month out. Anytime fitness needs to be stopped and so does ABC finanical. This is not fair, they are ripping people off and getting away with it. They are stealing money and being very shady about all this.
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Judyann_ing
July 9, 2009
Payment for 2 months withdrawn from my checking account not owed
I signed a one year contract with Anytime fitness in Feburary of 2008. I paid the first month and security fees and was told that after the one year that I could continue, if I chose to, without signing another contract. I had a foot injury and was unable to workout and called in October of 08' and was told I could only freeze the contract for 3 months and since it was a family plan, no one would be able to workout during that time but, the payments would still be withdrawn from my checking account. Thinking the payments were being withdrawn and I was unable to tend to my finances because of a major surgery from the injury, my daughter was paying my bills. Around the first of the year, Bruce, an employee of anytime fitness, called and asked if one of the members on my account could continue under my name, I told him no that he wasn't trustworthy of his payment to me and since the contract was up, only the 3 months that was frozen would be all we'd be using. He never once told me that ABC was not drawing out the payments for November, December, and January. Thinking my contract was fully paid and over, I was in the bank in June for an overdraft when the teller showed me that ABC has started taking payments out of my account in March. I went in to talk to Bruce about it and he gave me a print out which also showed that a free month I earned for signing up a new member in or around March of 08' was given to me in October when I called to freeze. He had told me twice that I had already been given that credit, but, instead it was given to me during the period that I couldn't work out. Also, when ABC started withdrawing payments, they were being withdrawn on the first and my contract plainly states the 15th of each month. Bruce after a few days and me calling for a few days, called me on a saturday and said that they would deposit 2 months back into my account. I didn't even ask for the overdraft fees that they caused. After no activity on my banking account ever occured, I called Bruce back. He said he would call ABC and ask. He did return my call and said I would have to call them and he was no longer able to talk to me. I need to know when this issue will be resolved and how long this will take. I am on a limited income and by the way this contract was handled, I am out of money for 2 months I didn't owe for. I believe that the young man is very much at fault with this issue and should be held accountable for his inadaquatacy. There are other issues that I wasn't satisfied with, with this particular fitness center also.
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Complaint should be removed.
July 2, 2009
Complaints seem like Whining?
After reading the complaints it seems that they have similarities...
The complainers are throwing blame away from themselves?
It's not like Anytime Fitness is coming to anyone's home and pressuring someone to join!
The signed Member Agreement is only 1 page... How hard can it be to understand the details?
I am looking at one right now and it simply states Member rights To Cancel in 1 paragraph.
Take some responsibility yourself and stop slandering Anytime Fitness with inaccurate complaints.
Take Care :)
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PenguinPunk
June 22, 2009
Awful Customer Service
get phone calls and emails to buy into exercise programs and the trainer even tried to sell me a wrist band while I was working out on the elliptical.
I expect a relaxed environment and I understand the recession but with the crowding, having to wait for cardio equipment, not everything works, no one offerd to teach me how to use anything once they had my digits, being unable to reach staff during staff hours and this weird door-to-door sales pitch style I am extremely uncomfortable continuing to com in. There are only certain times I can go to the gym and I don't want to change my schedule because the gym is no longer what I agreed to pay for as far as service goes.
When I came in to cancel my membership they trainer was asking me why and I didn't want to say "because of you". Later she called me at home. I'm sure she feels she is just being nice and trying to grow her business but it's awful.
I have tried to contact The Owner and it is almost impossible to do so during their listed business hours, via email or phone. The last time we spoke was because he called me by accident thinking I had called him about an apartment he's renting.
I feel tricked, as though I bought into a pyramid scheme and now I'm trapped and with a defective product and non-existent service. This is absolutely the worst service I've ever encountered and I can't believe I have to pay for people to treat me this way.
It is absolutely not worth the money. it's just a room with work out equipment. you can get much more and much better at another establishment.
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Marcus
June 15, 2009
Overcharged
Last year I joined Anytime Fitness on Cypress Street in West Monroe, LA. At the time I was not planning to move, but was told that if I was to move to an area that did not have an Anytime Fitness location nearby that the $100 cancellation fee would be waved. After about four months I made a decision to move to Kansas for personal reasons.
I checked on their webpage to see if there were any locations near where the place I would be moving to. There wasn't a single one within 50 miles of my location, so I explained this to one of their staff members. They checked on their computer and agreed that there was not a location near my future home, but told me that I would still have to pay the fee. I told this woman (not the same person that I signed up with) that I had been told differently upon my intial registration. I even told her I could prove that I was changing my address when I officially changed it through the postal service.
She proceeded to tell me that I would have to pay the fee. I asked to speak to the staff member I had signed up with, and she said that he usually didn't work at the Cypress Street location and that it didn't matter anyway because the fee absolutely had to be paid.
I eventually had to call my bank to stop the payments. Six months later they were still calling me trying to get the money and I eventually had to threaten them with a lawyer before they stopped.
An additional problem I had with this location was that their tanning beds did not provide protective eye wear, which is crucial for safe tanning. I wonder how many people have experienced sight loss from tanning without goggles.
In conclusion, Anytime Fitness charges twice as much as a normal gym just so you can work out at two a.m. if you want to. They lie about their policies and do not follow necessary precautions with their tanning beds.
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