guddimalkapur Apollo pharmacy branch promise me that he will give the offered gift against the ATM Card
but no response

This complaint is about negligent act ofyour staff at Padi, chennai pharmacystore. My wife is the patient of hyper tension and diabetic for the past 10 years.She is under treatment of Dr. C.V.Bhirmanandham Seniormost Cardiologist in Chennai. He has prescribed some drugs/medicines one of which is Seranace 0.25mgm tablets. On 6.11.2009 your Padi Branch staff has given Serance tablets one strip of 10 mgm and one strip if 5 mgm since 0.25mgm not available and advised to take 2 10mg and 1 5 mg. Please refer Bill No.CS77605 dated 06.11.2009. Accordingly my wife has taken the tablets for 3 Nights since the tablet is to be taken in night.She has taken 25mg per time against the prescription of 0.25mg. On 9.11.2009 she has developed uneasiness and her tongue became swollen resulting in she could not keep the tongue inside the mouth and also unable to breathe normally. Immediately I rushed her to the doctor Dr.C.V. Bhirmanandham who diagonised it due to wrongful drugs and allergy affected.He advised immediate admission in the hospital.Then she was admitted in B.R.S. Hospital, Chennai and she was under observation in ICU for oneday and discharged after 3 days. Finally the doctors found out it is due to overdoasage of Seranace . The gross negligent act of your pharmacy staff by giving 10 mg and 5 mg of Serance tablet against the prescription for 0.25mg made us to incur Rs.18, 000/- towards hospitalisation and other incidental charges and also mental agony. You will agree this wrongful act can not be excused since precious human life was at stake. One can not take risk on human life particularly the pharmacy people who should excercise due care while selling the drugs and medicines on the prescriptions.
In view of the above I register this complaint and seek your explanation why I should not claim the expenses incurred from you.
I expect your reply and hope you will address my complaint suitably.

S.Murali,
No.9, Brahmin Street,
Korattur, Chennai-600 080.
9094266547/044-26241901
E-mail: [email protected]
Patient Name: M. Latha

i purchased medicines ( 30 tabs galinerve) on 11th August 2008 as prescribed by the doctor from apollo pharmacy - adyar branch, MG road, Chennai. But unfortunately the medicines never suited to my mother's health and by consuming one tablet she had developed vomiting and dizzy and it went to the extent of admitting her in the hospital. When consulted the doctor, they prescribed another medicines. Hence i approached the branch with the bill and the balance 29 capsules the next day to request them to take back and provide the alternate medicines. Understand from them that they can take return only if the capsules are in batches of ten and multiples and they further informed that it is the policy of Apollo pharmacy. I have been so far a customer of apollo and the refusal took me by surprise. the staff were also discourteous and mentioned that the policy need not be known to public. But i feel as a customer the public should be informed. Besides the arrogant way of replying to a customer has to eb condemned. I look forward that apollo pharmacy to intervene in this matter to take necessary action to take back the medicines and provide alternative medicines as requested. II amy eb constrained to take legal action thro consumer court for misconduct and refusal to exhibit the policy.