Sales person knew that I needed it for Skype, 6weeks after purchasing it to my total surprise she had sold me the IPad 1, with no camera, all up I spent over 800 dollars, case, extended warranty, and now it seems useless to me, and no web cam to add to it makes it totally impossible, after speaking with the computer manager Richard he said that it was too late, being 6 weeks already, and they will not exchange it., not even a compromise, exchange maybe, plus cash, was never offered, it was a plain bad luck., my argument is, that both IPads were available, yet the difference was never brought up, in the store, the female assistant remain silent., I rang Apple, and was told that I didn't purchase it directly, so your argument is with Dick Smith, they replied, I said if they choose to sell the products, then they should train the sales staff, I'm left shocked, and feel no use for this IPad, and feel very strongly that I was treated, as an unfair sale, and to think they could real ease a state of the art computer, in 2010, with no in built camera, and no plugin web cam available at all!!??, if the man Dick Smith himself was still at the helm, I wouldn't be making this complaint, I would of rung him directly, hoping to hear some good news, being a sales agent myself, pushing such a huge range of products, with a great reputation, I won't be recommending, Dick Smith, Apple to no one!, thanking you for your ears, Les Kalmar.

My wife and I purchased an Apple IMAC computer from Best Buy 4/14/08. I was told by Apple and Best Buy that we had one year from purchase to decide if we wanted to purchase the extended warranty on the computer. Getting near the end for the opportunity to purchase the extended warranty, I decided to call and purchase the extended warranty on 3/29/09 (within my purchased date by over two weeks). When I called Apple Company they showed a purchased date of March 2, 2008. They mentioned that I would need to fax my receipt over to them, which I did showing my purchase was on 4/14/08. Later that night I was sent an email from Apple, with no point of contact, no phone number, and with the email address donotreply.apple.com (in other words - don't bother us!) telling me I was turned down because according to their records, March 2, 2008 was the date of purchase. Per their records they denied me due to the product was purchased as an open-box or demo model, which I did not know. Apple stated that if the box is open, thats when the one year starts to count down, not when I actually purchased the product. They said that all retailers are fully aware of this and should have explained this to me. I told them no such explanation was ever was ever given to me, and if that was the case with Apple's practice, why wouldn't you require the consumer to sign something stating this to cover their tracks-, no answer from the people I talk to at apple. I told them that this was very misleading and ask them how would the consumer know anything about this rule. Apple's employees could only say they were sorry and agreed this didn't seem right but could not do anything about it- I always thought that Apple prided itself for thinking outside the box - but apparently from my experience, Apple is just another big company using/abusing words of choice. And to think, I always stood on Apple's side with their products, and expressed to other consumers my great satisfaction and how they were much better than their competitors. This experience has changed my outlook on Apple and it's service-

This is my impotent complaint-rant against Apple Computers. It is posted here because Apple Computers doesn't want to hear about complaints. However, in the very odd chance one of their telereps actually addressing a complaint, the odds are even worse that you will receive even remotely decent service. The following is a tale of mass incompetence--not for the faint of heart :

July 20th, 2007: I order a MacBookPro online directly from Apple Computers.

Mid-August, 2007: MacBook Pro arrives DOA (dead on arrival)

During a telephone call Apple Computers promise a new Mac within days.

2 weeks pass and no Mac

I contact Mac concerning the fact that nothing has arrived. Apple re-promises that the MacBook Pro is being shipped within 48 hrs and arriving within two weeks(!!); they offer to throw in a product from their store to compensate for the time delay (limit: $50). I agree but do not yet choose a product.

13 days later, I check the tracking number and see that the MacBook HASN'T EVEN BEEN SHIPPED. The following day (a Friday) I contact Apple to complain. They promise updates throughout the weekend from "a team" that is working on getting it to me ASAP.

I wait, but there is virtually NO COTACT FROM APPLE THOUGHOUT FRIDAY OR THE WHOLE WEEKEND.

I call Monday, demand to speak with a manager, and discover that NO ACTION HAS BEEN MADE ON MY CASE. The manager I speak with asks if she can call me back in 45 minutes to "look into your case". She refuses to acknowledge that this is, in fact, bad service (only repeating again and again, "I understand that you are upset, but let's see what we can do . . ."). 1.5 hrs later, SHE HAS NOT CALLED BACK, so I call the Apple management team AGAIN(!!). They offer NO EXPLANATION for why no action was taken during the previous weekend or why the manager did not return my call. I inform this second manager that it is perhaps unwise to promise a client that you will call them back and not do so when said client is already receiving terrible service.

Although this second manager also refuses to acknowledge that this is bad service, she does offer a credit of $200.00 (or thereabouts) to compensate me for my trouble(s) and continued absence of the laptop. I accept the offer of compensation. Recounting what they have promised to send, the manager states that I am to receive a MacBook Pro, a cheque of (or around) $200.00, and an armband that carries a video iPod as per MY CHOICE OF PRODUCT from the Apple Store. I inform her that I DID NOT CHOOSE the armband (I hadn't made any choice t all, in fact), but that I do not even own a video iPod. I ask who decided on the armband on my behalf and the manager replies she doesn't know. I choose a different product.

The manager informs me the cheque will take approximately 6 weeks(!!) to arrive. Because I am moving from one province to another, I inform her NOT TO SEND THE CHEQUE TO MY CURRENT ADDRESS and I provide her with my new address. (NOTE: I have, in fact, already informed every Apple telerepresentative that I would be moving out of concern that the initial purchase may arrive too late)

Within two weeks the MacBook Pro and product from the Apple Store arrive. Finally.

Several weeks later, and having moved to a different province, I call to inquire about the cheque. An Apple management team member informs me that it has been sent to my OLD ADDRESS, so the process will have to start all over again. They ask me to e-mail my new address to them (even though I have them on the line at that very moment).

November 29th, 2007: I send the e-mail with my new address.

January 16th, 2008: I call Apple to inquire about the cheque at a number recommended by an Apple rep. What a surprise: no one at the number knows anything about the cheque, or what kind of credit it might be. They forward me to another rep that also has no background information available on my file concerning the cheque/credit and they forward me to someone else. This third person states that they have no information about the cheque because NO CHEQUE HAS BEEN ISSUED OR SENT. This third person takes my address (AGAIN!!) and personal information and promises someone will be in contact with me within 24 hrs.

I ask if there's a number where I can issue a complaint. The rep offers a number. I call it, and that number connects to Apple Canada's general information number. There is literally no option to discuss issuing a complaint with anyone.

I call another number to issue a complaint. Because they have no information concerning the cheque they have no number that they can recommend for me to issue a complaint.

I hung up the phone, found this site, and have posted this, my complaint against Apple Computers. Apple products are great, but their customer service is pure evil. By and large Apple reps do not provide any service, they treat their customers like crap (I am a repeat Apple laptop buyer), and are utterly and completely incompetent.