Contract taken out on 30 April 2011 for i-phone at Vodashop Kolonade. On Friday, 6 May 2011, 7 days after contract was taken out, phone went dead. I took the phone to Apple in Menlyn, they confirmed that phone is broken, and issued a job card with their findings. They referred me back to Vodashop, seeing that the contract was taken out there. I went back, they refused to replace my phone. According to them, there is a phrase included in my contract which states that in the event of the i-phone being broken, they will send it in for repairs - they call it the "OBF - out of box" agreement, which I have signed for. I had an argument with them, seeing that this is only the 7th day, and with such an expensive phone, I cannot accept that they cannot replace it. They eventually referred me to the Vodacom Repair Shop in Menlyn. The guy had the same opinion, requesting that I leave my phone for repairs. They would give me a loan phone, a Samsung. This I also had a problem with, as my contract stated that I had the use of an i-phone, and is paying more subscription. Now they want to give me a loan phone, of which the contract is not even half the value of my current charge. They are not willing to pass me a credit for the time I had the usage of the loan phone. I then spoke to another consultant, and he informed me that we are at liberty cancel the contract, as it would be within the "cooling off" period as per the CPA. The next day, Saturday 7 May 2011, a friend and I went back to the Vodashop in the Kolonade. The assistant manager yet again refused to assist, and kept on referring back to the OBF clause in the contract. We then requested that she phone the consultant at the Menlyn shop. From what we could understand from their discussion, he advised her that we can cancel this contract, but she overruled him and asked him if he knew about the policy about the OBF. Yet again we had an argument, and I insisted that the contract be cancelled. She then agreed, but only if I pay in the remaining 24 months subscription fees. Eventually, my friend spoke to the owner of the shop, Vera. She offered to take in my phone the next day to this repair shop in Menlyn, marking it high priority. She also arranged that I get a loan phone, and said that the phone will be send in Monday morning, 9 May 2011. Once they have confirmed the phone to be broken, they will immediately replace my phone that same Monday. Satisfied with this promise of her, I then offered to take the phone to Menlyn immediately, after the assistant manager has arranged with the Menlyn shop for all the neccessary detail. I received a Samsung, and at this moment, as I was so upset, being without a phone for 2 days, I accepted it. Paul advised that they do not keep i-phones as loan units, as it is such a good phone, with very little comeback. He said that he will keep me updated with the progress. Monday afternoon I had to phone Paul, as nobody has contacted me yet to advise what is going on. Paul advised that the phone has been sent in, but that he could not tell me when this will be resolved. I told him that I was not satisfied, as Vera had promised that I will receive a new phone on this day. Wednesday afternoon, I yet again had to phone Paul, as I have had no correspondence about my problem. He told me again that he is not able to tell me when I will receive a new phone. I said to him that I am not happy, as two days have gone by, and I had to contact them every time to find out what the progress is. My friend then also phone Vera, and her response is that she will find out what is going on, and advise us. On Thursday, we tried to get hold of Vera, and after numerous attempts and messages, we eventually got hold of her. She then promised that I will have my new phone by today, which is Friday, 13 May 2011. Well, needless to say, Paul confirmed today that I will not receive my new phone today, and if I am lucky, may by next week Tuesday. By 2 occasions Vera has broken her promise, and this afternoon when my friend has spoken to Vera again, she now says that it is not her problem any more, but the Vodacom Repair Shop in Menlyn.