I bought my son an iPod for Christmas and activated an iTunes account for him to use his gift cards, ONLY. Apple will not let you open an account, even if you are just using gift cards on the iTunes account, without providing a credit card. Great scam on Apple's part. My son swears that he was only downloading free applications, and when I went in to check his iPod history, indeed they were only free applications. So, how is it that my credit card is being charged anywhere from $10 to $170, recently??? Trying to navigate through the Apple website, to get to the specific "help" areas for the specific product (iPod, iPhone, iPad, iTunes...) was and still is a nightmare. They have a category for everything that opens 10 different windows in your browser. They tell you that if you go to the account information page, just click on the edit button to delete your credit card information - yet, there is no "edit button" that pops up!!! And, the support email that I received back from the customer service person was 3 pages long of possible options to correct this fraudalent charge problem and not one of the links opens or does what it is supposed to do, except open more windows in your browser.
All I wanted was to cancel this nightmare account, and Apple purposely makes it incredibly difficult to get out of their tangled web of products so that you are trapped and spending more $$$'s on their downloads. Ugh...I will never buy another Apple product again. Thankfully, I have a BlackBerry and am sticking with PC's all the way in protest of how we have been scammed by Apple. Apple comes up with all these little nifty products and people just eat it up, never noticing that their iTunes store is eating up your bank and/or credit card account.

I updated my Apple from iTunes, it then stopped working. So I called service, it is broken down to 3 different people:

1st, FAQ guy: He began reading me all the stuff on the Apple.com FAQ site. I explained I did all the different FAQ issues, and needed further help. He passes the buck to the next one.
2nd Customer girl: She told me that I DECLINED to self-fix my iPod, which I didn't I explained that I already did those self fix issues and it did not work. She told me that if I told get help from the service guy, I cannot be help. She then tells me my time is up and she'll extend it because she's nice.
3rd Service Genius: This guy went through all of the FAQ problems that I did beforehand. Nothing works through the iPod. So he says that through the research he collected, WITHOUT LOOKING AT THE IPOD NOR READING PASSED THE FAQ, that someting "is HIDDEN in the iPod that AWOKE when I updated it so its not Apple's fault". I explained that if I sold him a car then fine tuned it, which broke it, how could be the car owners fault? He becomes HOSTILE and tells me that I'm THREATING HIM WITH A LAWSUIT. I couldn't believe it, so I asked to talk to someone else. He says that "he's the highest that takes calls". So I guess no one above him uses phones, but some form of alien telepathic powers. In the end, I had to buy ANOTHER mp3 player. My adivce, NEVER EVER UPDATE YOUR IPOD FROM ITUNES, OR YOU'LL FACE THESE PEOPLE.

Thank You

The fact that as of May 1st, 2010, Apple is not supporting flash, I will not be recommending the ipod, iphone or ipad. Apple, in my opinion, has driven a nail in their own coffin and will not be getting my support for their actions.

About 3 weeks ago I sent my IPod to them for repair. They diagnosed the problem and sent me a repair estimate within a couple of days and I authorized the repair. That was when the problems began. I was led to believe the unit would be repaired promptly and returned to me. It took almost two weeks to get the unit back after numerous unanswered e-mails and hours of waiting to get through to them by phone. When the IPod came back it wasn't the same serial number as the one I sent to them. I was told my IPod would be repaired as I had authorized, I didn't want or authorize them to give me some other IPod in its place. Thankfully it works, although all the data and music stored on it are gone. I will never send anything else to them for repair.

I bought one IPOD AT THE CITY CENTER in DOHA-QATAR, the battery is always low bat, then i went to the carrefour, to talk about the warranty, they said go to the service station, then i went al mana, service center for the apple. They check and said to me this is under warranty but the problem this set carrefour bought at PAKISTAN, so we cannot give the warranty.