I recently booked a Korea tour through Apple Vacations & Conventions Sdn Bhd / Apple Holiday to Korea. The trip was scheduled for 22 December 2009. I paid a deposit of 4 persons on November and full payment was made in full before 3 weeks for the departure date.
Two days after the full payment have been made, Apple holiday staff was calling me and informed me that Korea airline is fully booked and all 35 tours member are advisable to change to Thailand airline and we need to make transit at Thailand for 5-6 hours waiting at airport. At first they didn’t offer any discount or refund for us until I open my mount and asked them. Afterward they agreed to payback RM200 person to offset for the change flight and keep pursing us don’t cancel trip. It’s was so un-happy things sound like we got no choice and we got to follow what whether has been arranged by them.
Three day before the departure date, now they called and informed me. We will meet up with another tour group at Korea total we will have 36 peoples in one group with “big bus” provided. And I found out that other 16 peoples are actually taking Korea airline. Is such as un-honest travel agent. If I disagreed to go with Thailand airline they will give us korea air.
SORRY TO SAID NO NEXT TIME WITH Apple Vacations & Conventions Sdn Bhd. Really Bad services and the tour fares is actually much higher than other travel agency.