Okay so I have been working at this place before it closed down and right after it re-opened. The management then was wonderful! Until...Our GM retired to move off. The next in line for GM was another lady who claims she has worked herself up. Yes she has the meaness to be a DRIVER in the service industry but still she is one of the fakest people I know. She only moves up people who do cocaine in the bathroom, Drink drinks infront of customers at the bar, calls and quits without a notice and then gets re-hired to KEY HOURLY. What in the world am i gonna have to do to ever freaking move up. I guess i'll have to do some drugs, quit and then go back ;) I love the company but working for her in this company is seriously a mind #$#&& . I do NOT reccomend working for this place. yes the moneys good but im not working for the money One day i want to be a manager for this place because i know deep down i have the ability to help this company succeed. Personally, Applebee's should hire managers with compassion for the company and atleast some degree in business. Oh yeah and do DRUG test on all the managers.

One of the two entry/exit doors was locked as I attempted to enter the restaurant. I mentioned to the young man who was greeting customers at the door that not only was that probably illegal, but even if it wasn't illegal, it was very dangerous, that all exit doors in public places should always be unlocked when customers were inside. He told me that the manager had told him to lock it. When I was seated inside, I asked to speak to the manager regarding that locked door. When the manager came to my table, I told her what I had said to the greeter, and she said that they were having a problem with the lock on that door, and that she had just then told him to tape the lock so that it would not slip out of the door and lock again. My complaint here is that he told me she had TOLD him to lock that door, and it wasn't until I made my comments about it that she then decided to have the lock mechanism taped so that the door stayed unlocked.

We live approximately 30 miles from the nearest Applebee's Restaurant. Since it's opening, we have patronized this restaurant about three to four times a month. We have a big family and at any given time, we are paying for six to eight people. We considered this restaurant our favorite (we eat out a lot). However, lately the food and service have been horrible. We ordered the little burgers and the chicken ranch sandwiches the last time. Both were inedible. The chicken was just a strip on stale buns with a toothpick through them. No ranch at all. We asked for ranch dressing and they brought it about 15 minutes later. We had already had to ask about our meal several times. We thought they had forgotten us. Honestly, we don't mind waiting if the food is good. My husband ordered a chocolate milkshake that tasted like bananas. He asked for another and it had ice in it. Sorry to complain but this particular restaurant has been this way lately (last five to six months) and it's not free. My husband and I work hard and we don't want to spend our money on bad food. This restaurant is a real disappointment.

I have thought about this all week and have come to the conclusion that something needs to be done about this kind of service. I still have the receipt and the restaurant I am referring to is the Applebee's in Owensboro, KY. Last Saturday night we took our daughter out to dinner to celebrate her recent purchase of a home. It started out to be a nice celebration at our local Applebee's. We each ordered a sirloin dinner with baked potato/vegetable. When the meal was brought out the steaks were all on the chilly side but my steak and potato was completely cold to the touch. The waitress saw that I was not happy with mine so she had the manager come over to our table. I told him how cold the meal was and he said that he would replace it with another one. Up to this point I was satisfied since I was to get a replacement which I would be able to eat. But when the second meal came out it was as cold as the first. By this time my family had already finished their meal and I was left to eat mine by myself, which I did even though it was cold and not cooked to my liking which is medium rare. The manager never came back to check to see if the meal was all right or not. We have always been satisfied with the service at Applebee's before but after this treatment we will not spend our money there again. I am not talking a cheap meal. Our bill totaled $59.28 for this terrible meal and service. We have received meals in the past that was so hot that it was still sizzling when they placed it on the table. Maybe they are trying to reverse that but a meal needs to be hot in order to be good. I hope that this will get to their attention.

Thanks

My family and I went to Applebee’s after being at the pool to have a late lunch on Friday, June 08, 2007. We wanted to have a nice family lunch, just relax and enjoy our time at Applebee's, as we have in the past. NOT anymore! Our server was great however, when the food came out I took a bite of my chicken & portabella mushroom sandwich and thought it was good so I proceeded to give a bite to my wife. She took a bite and there was a piece of plastic in the sandwich. We were very surprised since we've never experienced anything like this at your restaurants before. Nothing was asked of the server. I showed her the plastic and she took it to the back saying she would get us a replacement. No problem. We did not ask for our meals to be free, we did not ask to be compensated; we did not ask anything at all. The server offered to get us a new sandwich. A few minutes later, the kitchen manager came out and proceeded to Sininsinuate to us that we "purposely" put the plastic in the sandwich. He went on and on and on about how he personally made the sandwich and that he would never do such a thing and there was no such plastics inside of the restaurant. Fine, but the point is that the plastic WAS INDEED in the sandwich. He then said that he would make us another sandwich but then would have to charge us for TWO sandwiches. OBSURD! We did not cause a scene when we discovered the sandwich had plastic in it, but then it became a blown out fiasco with him trying to convince US, that we put the plastic in the sandwich.

I was angry, my wife was furious, and we asked to speak with the manager and the kitchen manager informed us that there was no other manager in the restaurant our waitress informed us otherwise and had the manager stop by our table. Still not causing a scene the manager came out and defended his kitchen manager, WITHOUT apologizing in any way, shape or manner for what had happened, and he also began to insinuate that we put the plastic in the sandwich. He sat there and looked at us as if were making up some grand story to get out of paying for our meals and went on to tell us that people do this sort of thing all the time. ON THE CONTRARY! We have plenty of money, and we have plenty of options as to where we can eat. We chose Applebee's.

Never have we ever been through such an ordeal as we went through at this restaurant located on 2728 Spring Road S.E. Atlanta, GA 30339. Check# 1762, Table #5. Even now, my wife and I are upset that this scene was caused IN FRONT OF our children. We are a mixed couple, I being Hispanic and my wife African American. After the incident they were constantly BLASTING rock music whenever a rock song came on in our section ONLY, it became borderline racially offensive. Why would the music be so loud ONLY when a rock song came on? Why would a piece of plastic be put into MY sandwich only? And why did they still charge us for TWO sandwiches?

Either way, we are still not seeking any compensation or asking for anything in retribution. Not food, drinks or appetizers. Nothing in exchange at all. Our wonderful server, Crystal saw what we had went through and she had the heart to not charge us for 2 drinks. But the managers of that restaurant, not only were completely unprofessional, but also were borderline racial toward us. I am contemplating making a call to Lord, Bissell, & Brooke, and trust me; they are not a two-bit law firm.

We still are not asking for anything, the reason of this letter is to notify whoever has the power to make appropriate changes and ensure that no other family will have to be embarrassed or harassed the way we were. Bottom line, Applebee's has lost our business.

Sincerely,
Josue Rodriguez