I had a party of four, college age, go to Applebees. We all ordered wings. It was 45 minutes before we got out wings, which are an appetizer. Our waiter told us that they had a misunderstanding in the kitchen and it got busy. However, they were not very busy and we saw families come and go before we even received our food. When we asked to receive our food for free because we were at the point we were going to leave because it was taking too long, the waiter said "i don't think that can happen" and went to get his manager. The manager threw his employee under the bus and said it was all his fault and he was probably lying about putting the order in. Managers should not do this, they are in charge, they are responsible. So we asked if our food would be free and he literally laughed at us and said no I think I can take five dollars off and maybe get you dessert. It was the worst dining experience I have ever had. Our waters were never filled, once. I would never go back to this location, even for a free meal.

I understand that these waiters and waitresses are working for low wages and I am always a good tipper IF I get good service. Put it this way, at my job, I have to depend on what you buy to keep my job so why should I go to your job and get treated like crap and give you a big tip for it? If you come to my table and are nice and respectful and do what you can to give me good service you are going to get atleast the 15% tip. If you come to my table and act like you don't give a damn about me and the money I am paying for this meal, don't expect to get anything from me.
Anyway, I don't blame most of my issues with the servers. My last visit I had a bad steak so the manager came out and told me he took that $9.99 off my check. Well, on the check it shows it taken off, but I can add and I can use a calculator, it ONLY shows that taken off, it isn't really taken off. So on my (what should have been $52 )check I paid $62 plus tax and the tip ended up being $74. Why shouldn't I feel ripped off?

My sister and I went into Applebees for drinks we didnt sit at the bar maybe that was our mistake. we waited about 15 min while different servers passed us ( to and fro) to getback and forth to the kitchen after we selected a number of 15 songs on the jukebox we finally stopped someone and asked to be served, we explained that we were just getting drinks and possibly dessert. After a few more min a waitress came to take our drink order. We had 2 Long Island Iced teas and a shot a piece ( kamikaze and lemon drop ) During this time we spotted another party in the building they came over to our table and joined us at the beside the jukebox they had been there a little longer than us, they proceeded to stop the server they had a who walked through there frequently. They ordered my sister and I an additional Long Island Iced tea and 1 additional kamikaze shot. We were enjoying ourselves and no waiters came of over to check on us or anything when we receieved our drinks we had to stop and ask servers for them. Other people from the bar came over talking to us and then the manager came over and told us okay the hold table has had enough and that we had to go i asked her why and she gave me some crazy story about we didnt eat and the cut off is 3 drinks and im thinkin people come in at the bar just to get drinks and they dont cut them off and then she tried to say we had too much alchohol coming to the table which when we paid our reciept showed $11 dollars how is that an enormous amount of alcohol and we only spent $11 dollars we observed that we were the only black people in the facility at the time and really felt like they just didnt want to serve us anymore. It was outrageous, we live in a small town and there arent many places to go as it is and this manager is sayin she doesnt wanna accept my hard earned money, we work like everyone else and we just wanna go somewhere and have good drinks at a good pric. we were totally outraged because we were just there the weekend before and we spent $40 a peice on drinks and we didnt get cut off no one came over and said anything about women not holding their liquor or anything. It was racial discrimination and it was disgusting, we are hardworking americans just like everybody else and to be cut off after spending $11 and it wasnt even 11:30

Went to Applebees for lunch and had to wait 20 minutes to be seated (no big deal) we were seated and shortly after being seated they allowed a karate demonstration near the front entrance that lasted about 30 to 40 minutes with lots of yelling and clapping (very annoying for what you expect to be a nice quiet lunch)! Then they allowed someone to walk around a sell raffle tickets for the karate demonstration (another anoyance). We ordered our food and waited at least 45 minutes while people around us you arrived after us were already served and done eating. When our food arrived it was cold to the touch and we refused it and left. It was the worst experience I have ever had dining out and I will not ever eat at Applebees again. The last time we ate there the service was horrible, but we gave it another try and this was just ridiculously horrendous!!! Our waiter used the excuse that the whole karate thing was making everything confusing and assured us that our food would be hot (we asked him if the delay would make our food cold) and then another server brought our food and my pasta was cold and my husbands chile fries were cold and soggy: my sons chicken tenders were also cold! We went to Elephant Bar and Grill and had extremely fast and curteous service and a meal that was hot and delicious. You need to check into this, I don't think that we were the only patrons who were upset. The complaint sight for Applebees does not work...apparently they don't want to hear about peoples complaints!

My husband and I took our two sons out to dinner in celebration for a very special occasion on Thursday the 20th of January at about 6:00. We ordered our food and drinks, and we received three of the four dinners within a fair amount of time. We had to wait an additonal 5 minutes or so for the fourth dinner. It was then that our son noticed the ribs in his rib dinner were burnt to a crisp. So bad there was little meat left on the bone and he could not cut through them with a knife as the waitress had asked him to do. The waitress looked in disbelief and said I am sorry the ribs were brunt. I then asked to speak with the manger Jeffrey and after a brief conversation he offered to take the rib dinner off our bill. I told him that was not necessary and recommened he speak with the cook. He took the dinner and never brought us a replacement dinner. The waitress came over 10 minutes later and asked if we wanted anything for our son. Frustrated, we said we were still waiting on the replacement rib dinner. The waitress then went back to the kitchen to check on our replacement rib dinner, and within a couple of minutes she returned with what appeared to be the original burnt rib dinner in a to-go box in side of a bag. To avoid any further embarassment we paid our bill tipped the waitress and left.