Husband took me there for lunch on a wedding anniversary date. Waited 20 min. to have anyone come around to take an order. Waintress said "sorry guys for the wait" without even looking at us. She wrote the order wrong. Husband was brought something he didn't order, even though I heard him tell her exactly what he wanted, and he had even pointed to it on the menu. My meal was cold by the time his order came, which was still not what he ordered, but we just let it go, since we were hungry and tired of waiting. Waitress again just said "sorry guys" without looking at us. She brought bill with wrong order and amount and took a long time fixing it. Again, "sorry guys" without looking at us or any inflection in her voice of actually meaning it. We will not go there again.

The manager at the Applebees store on 9616 East Independence Blvd. Matthews NC was very rude. I onlygot 3 onion rings on my plate after I paid extra, told the waitress and she agreed to bring the extra that were missing. After an hour the manager came to our table and was very rude and I ended up paying for what I didn't get. Horrible customer service NEVER going back again (after being a loyal costumer).

The hostess opened the door for us and we got seated quickly. It was a warm welcome and everything was fine. We then sat down and as soon as the waitress came up she rolled her eyes huffed and puffed. Then she took the napkins and threw them down and asked as what we wanted to drink. Now this has happened more than once of how she was acting. Pam gave us attitude during the lunch meal. I am a regular customer and never had a problem once. There was no reason for the behavior what so ever. This does reflect on the company as well.

What has happened to the food at Applebees? They use to be pretty good for the money but after the food we ate there tonight, we will never go back. If you want a salad at lunch or a burger they are all right. But never go there for a dinner. The baby ribs we had were really awful, they had a bad taste and the fries and slaw was just as bad. And for the price for the amount of food we got was just a rip off. I know now that no matter what we will go somewhere else and never go back to Applebees.
And the service was bad, the young teenager at the door was rude, she was talking to another teenager that worked there, did not even say hello, we stood there for a minute and then told her that we would like a seat. To me they were all like teenagers, they were all dressed in jeans and white shirts. I think they should make them dress a little better then they do and tell them that customers come first before their friends. It's their job to put customers first not to stand around and talk to each other. And when we left there was three teenagers who worked there just hanging around talking at the door and not one of them said hope you come back or anything.
What kind of restaurant is that? It's just a place for those young people to hang out. I really hope that they get better. But either way, we are done with them and will never ever go back!!!

While visiting the applebees in morgantown I found the service to be very kind and bubbly. However, I overheard cursing and yelling from the kitchen about how worthless and terrible people were only to find that it was the GM Betty Turner. She does not seem to care about her staff.

I have friends that work there and they too say that she treats them terribly and even cheats on food so that times look good to corporate. When we asked why the food was taking so long she gave us dirty looks and told us that the kitchen was being worthless and had crashed. She is the sole reason that I will never return to that applebees. I can't believe that corporate has found her capable of this job. From my experience she was not. Making employees cry on a daily basis is not the way to run a restaurant.