Applebees
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1 stars | | (65) |
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Category: Business & Finances
Contact Information Washington, Missouri, United States
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Applebees Reviews
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January 12, 2008
Terrible service!
We went to the Chillicothe Applebee's Restaurant this evening. Upon arrival there were about 10-15 people waiting right inside the door; however, there were 6 tables setting empty. My husband asked if the bar tables were open because nobody wanted them. She said no, that the new manager liked to wait until 6 tables were open before seating anybody. He seated people in bunches not as they come in. We left as this is horrible service. This would also make it longer for people to get food since they would be seated all at once. Right before we left the restaurant the manager said seat the next "bunch" at 7:15. That is crazy to have empty tables and have people packed inside the front door like sardines. We will not be going back again.
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September 30, 2007
Racial intimidation!
On Saturday September 29th, my husband and I, and 8 other friends went to the Roseville Applebees on Gratiot around 10pm. This is a tradition that the 10 of us do every other Saturday, we have been going there for the last year after our saturday bowling. Normally things go pretty well but this night was horrible. My husband is black and I am white, all the others are white also. We were sitting on one side of the table with 4 others and the other 2 couples were on the opposite side. I ordered the nachos for my friends with chicken instead of beef, and made some other changes, I preceded to order one that exact same way for my husband and I, when the waitress brought them out, the other couples food was perfect and my nachos had beef, how could she not tell the difference, it was very noticeable. So I had to send them back and wait another 20 minutes to get the correct order, she offered no apology. Then I ordered a salad, with my steak meal. In the meantime, the other couples got refills on their drinks, and we did not. The waitress then brought my food, the steak was suppose to be medium well, it was medium rare and she never brought my salad. When I told her about my salad she never offered to bring it. Another thing that happened was my friend that was sitting across from me order a greek salad, the salad came out with no dressing and no feta cheese, she told the waitress and she brought the feta out, but no dressing, my friend had to send the whole salad back and she didn't get the eat because by then we all were almost finished. By that time, the others got a 3rd refill and my husband and I got NO refills. When I asked for service she pretty muche refused to help me with things, like my steak, my salad not coming, my nachod being made wrong, no refills on my drink... Now I really feel that because she was a black female and I was a white female with a black man that she gave us horrible service. MY friends also felt that way also, they could see the difference with their service and food, compared to mine. I am deeply offended by this racial experience. I hope that applesbees is not turning into another Dennys when in comes to interracial couples and black people. I love applebees and their food I go there at least twice a month with friends for dinner and at least once a month for lunch with my sister. But now I am not sure I want to give my business to a company that allows this to happen. I hope that is can be taken care. Everyone I have told about this experience say they are very appalled and hopes that someone takes care of this situation. They also do not know if they should go back to a restaurant that allows this.
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July 29, 2007
Horrible service
We went to the Applebees in Andover, Ks. for supper on Sunday July 29th 2007. We arrived at Applebees at 6:00 PM with a party of 9. We did not have to wait for very long before we were seated. After a few minutes our waitress come to take our drink order. She greets us by saying, I just want to let you know I am new I've been here for two weeks, I'm blond and from Arkansas and I have a bad case of hives. She could have left the last part off. I guess we that should have been our first sign that we should have left. One person should have got salad with her dinner, she got it after we had been there for an hour and 10 minutes. We were sitting there without food for 45 minutes when the electricity went out for about 2 minutes. We were waiting on our food which should have long been there before the lights went out. We asked when we would be getting our food and the explanation was that the window was full of food but it couldn't be passed out until the computers were back up and running because they didn't know were all the food went. We waited for another twenty minutes before our food got to our table.
We have now been there for an hour and a half. The food to say the least was luke warm or cold. I had the Fiesta Lime Chicken, the chicken was burnt, when we called the manager to the table for the second time, her comment about the chicken was she was sorry she told them not to send that out like that, my mom had a house sirloin which she ordered medium well and it came out almost rare, my daughter-in-law ordered the Aloha Burger which came out with the bun soggy. Needless to say a bad night at Applebee's, we were comped our entire meal, did they really think we would pay for that? Oh and before we left the waitress came back to the table and apologized and said "See, I told you, you would make my hives worse." I looked at her and said "That was not our fault!" It will be a long long long time, if ever I go back to a Applebees. Customer serve sure isn't what it once was!
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April 17, 2007
Racism
I went to applebees on 4-7-07 with my little sister at 11:30 pM. (2 little asian girls) In Milwaukee Wisconsin. i walked in and asked the hostess, a short white lady in glasses if they are still serving TO GO. She said "yes we are but I can't serve you". I looked at her confused. She said because you're under 18. I told her that i am 21. She asked me so rudely "I need to see some ID" Then she looked at my ID. My id was in fair condition, it wasn't brand new because it had been in the washing machine so many times (i put one piece of tape on it). She asked me in a mean way about that. I told her that i put regular tape on it so that the plastic security tape will not come off.
(Not like it would make a difference in how old i am)
She kept looking at my ID and pausing and looking at me for a while. She took forever and i was hungry and it was irritating me because she is not blind. She kept saying where, I dont see it. I finally told her that it's right in front of her face. Then she said i was giving her an attitude and kicked me out. From the looks of her, keeping us out there for so long, It was like she was stalling so we cannot go in and order, Point: From the looks of things, that was discrimination.
I was thinking to myself: What is so hard about looking for your birthday on an ID card. Its not like she doesnt have one either.
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April 2, 2007
Poor customer service and management!
I have visited this applebees quite a few times and on every occasion the customer service is the same. The waitress doesn't come to our table promptly and then when asked to speak to a manager one comes over with as bad an attitude as the waitress gives. I have also noticed on each occasion that every time i have to ask the server where our waitress is and also why I've been waiting twenty minutes without even getting any service at all, only to have a larger party than the one im in walk right in and get served... The manager on duty even had the nerve to touch the brother on the shoulder and stand up for his employees shitty service. I asked the manager if i could have his name and the district managers name and telephone number only for him to reply its in the phone book... As a manager of two restaurants and a customer i don't expect to be treated like that from anyone in the same position. We all work hard for our money and shouldn't be made to feel as if our patronizing a restaurant is a nuisance . So finally when the server finally walked over to offer me a drink when she saw us speaking to the manager i got up and walked out, and i will never return again... and they wonder why so many applebees stores are closing... ill give you one guess the lack of customer service...
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