On 3 seperate occassions I have visited the business here in town. The following has occurred twice. I ordered steak and there was grissle in the steak that was as thick as a shoe lace. I showed it to the manager after waiting 45 min to see him. I asked him if he would feed that to his family? His reply an asstounding no. Last nite was it for me I walked in at 630 pm on a thurs nite and it was not crowded. It took 52 min to receive a salad and a sad excuse for a trio meal. When I brought it up to my server he stood there and told me that it was frustating for him as well. I was told that the place is hit or miss at best for service. This coming from my server I will not return under any circumstances. I am aware that its a chain and pert of a larger entity that has attempted to swallow the market locally. Screw em all. If it takes almost an hour to get standard fare then they need help. America some businesses fail because of crappy service, poor management, and shotty service. No bailouts please.