Appliance Factory Outlet
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Category: Home & Garden
Contact Information
Denver, Colorado, United States
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Appliance Factory Outlet Reviews
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Needs Working Dishwasher
May 10, 2010
Malfunctioning Dishwasher
THE WESTMINSTER STORE CALLED THE POLICE WHEN WE WENT TO THE STORE TO TRY TO GET OUR $ BACK FOR A DISHWASHER THAT NEVER WORKED!!! I purchased a dishwasher that has never worked properly and has also leaked and damaged my home. I purchased a Samsung dishwasher (model DMR57LFS) as part of an appliance package from Appliance Factory Outlet. The salesperson (Rick Goldstone) explained that if there were any problems, the store would make it right. The dishwasher was installed on 2/10/10. It has never worked properly. Among the problems - it has leaked multiple times damaging the hardwoord floor, failed to function complete once, melted tumblers & cutting boards on multiple occasions and doesn't clean dishes. We have had 5 subsequent repair visits during which we had to miss work and have had no less than 20 calls with various people within Appliance Factory (and/or their repair service - Brand Source) and still have not been able to get any resolution. Rick then offered to exchange the diswasher for a comparable dishwasher and when we went in he would only switch with a dishwasher valued at $450 (the Samsung was $800!!). When we told him we were not happy with that, he said he would give us the $ back instead. When we finally accepted that, he balked and refused and then called the police to have us removed from the store!!! We are at the point where we are no longer able to use the dishwasher because of a lack of trust that it won't create more damage. All we want is a dishwasher that works!!!
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UrsK87
November 26, 2009
Beware
We were in the store 11/13 to get a number of appliances. The sales rep on the floor told us he had a refrigerator with the features we want in his "out of box" department. My husband and I were concerned with this, not knowing whether to trust whether these appliances worked. He reassured us that if anything was wrong there was a 30 day guarantee just like any other store and a full 1 year manufactures warranty. This alleviated our concerns and we went ahead and purchased 3 appliances for our kitchen.
After setting up the refrigerator, we plugged it in and everything seemed fine until the next morning when we discovered the fridge compartment completely froze all the food. We had to throw out much of items that couldn't handle the freeze. He followed the directions and turned down the fridge to the lowest setting. It defrosted but again, withing 24 hours, items froze solid. We are currently living out of coolers and have spent over $100 on groceries we had to throw out. We have tried calling and emailing the store directly 4 times as of today and each time they say they will get back to us - and never do. We finally called and set up a repair person to look at it and his response was, "I don't know what is wrong with it." It is now the day before Thanksgiving and I do not have a workable fridge for the holiday.
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YettyGoosecreature
October 18, 2009
Amateur Awful Service
After my experience with this company and the amateurish way in which they handled the business I gave to them, I will NEVER AGAIN use them. Their mismanagement of my issues and NO resolution to date, only proves their ineptitude. Thanks.
PS: Do NOT use Appliance Factory Outlet.
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