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Turbs
March 4, 2011
Misfitting parts
I ordered and paid $139.99 for an oven part from this company in Dec 2010. After waiting several weeks for the part and it did not arrive, I contacted the company. I was told it was on "backorder" until Feb 2011. They failed to mention this when I ordered it in Dec. I waited until Feb 2011 to get the part they said would fit my oven. I finally got and in the process of putting it in, found the part to be incomplete and one fitting to be the wrong size. I contacted the company to return it. The rep "Jessica" lied when she said her "inspector" and examined the part and found it damaged. This was funny because I still have the part! They went on to say that the part had been "installed" and not eligible for a return. Long story short: Avoid buying from this company at all costs. If you have to order from them, make sure the part they send you is an exact match before it even touches your broken appliance because they have a chicken ^$%* return policy.
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ReallyReallyAnnoyed
November 10, 2010
Sent Incorrect Part, Will Not Permit Return
I ordered two parts for my Whirlpool Electric Range after "chatting" with a rep several times who repeated assured me that the parts were BLACK, as i had requested. When I received the parts about a month later, one of the parts was white. I was told that these parts are only available now in white. This is a LIE as I was able to order them from SearsPrts without a problem and was told that availability was in Black, biscuit as well as white. I have been unable to obtain a return authorization number or address from ApplainceZone and further attempts at live chat have been totally frustrating. I have reported thism company to the Better Business Bureau on thir online website and plan to contest the charge with my credit card company. Avoid this company! A real rip-off with MANY hundreds of BBB compalints logged, as I found out too late.
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