My husband is on oxygen 24/7 and has been in need of another "back up unit" as his is empty. These "back up units" are in case of a power outage or an emergency. He has had it for nearly two years in the home. I called Apria on Thursday to request one to be delivered and was told that someone would call me on Friday morning to set up time to deliver one on Friday. I waited until the afternoon and when no one bothered to call me...I called them again! this time they told me that I would have to wait until Monday? I felt that this was unacceptable and asked to speak with a supervisor...I spoke with a supervisor who assured me that one would be delivered on this day! she told me that it might be 10:00 P.M. but that their driver would call me first...come 9:30 P.M. I called Apria again asking about the delivery and was told that a message would be sent to the driver and he would call me back.

The driver did call me back but told me that he could not deliver one to me...he said that he didn't have an order to do so? WTF? he told me that I would need to call customer service Saturday morning and request all of this again? I called Apria back again after speaking with him and I was told that customer service won't be there until Monday?

While speaking with several different people at Apria my husband and then myself...we were both asked about using so much oxygen and why we need it so soon? he had it for nearly two years and our insurance company and my husband are paying for this service! not sure why we have to jump through hoops to get anything done? this is not the first problem we have had with Apria.

It is very sad the way they treat people! we have had to practically beg for the things we need when we are paying for them? something is wrong with this picture. Should not have to worry about getting medical supplies or having oxygen so that you can breathe? yep I'm pissed! I will be calling our insurance company to complain...maybe if they get enough complaints they will decide to use another company other than Apria.

Apria has been a pain from the very first day but I would be writing a book here if I continue so I won't.

If you have a choice use another service other than Apria!

One hand does not know what the other is doing thats for sure, they told me i had to get a prescription. I had my doctor send in a fax to get a small breathing tank. I called the next day they said they never got the fax I called my doctor they said theyd fax it and they did i called Apria the next day and they said they hadnt gotten anything but when the guy got there to deliver the tanks he just gave me the pulse top. I told him they hadnt sent out a therapist yet that they hadnt even supposeldy gotten the fax he said they told me to bring it out and barly showed me how to use the thing. So i just called medicare and they said that is not the way they should do it. APRIA sucks and they jsut dont care they do.