I went online to contact APS to turn off power (after trying on the phone without success) because I was moving from an RV lot I was renting so I went online and saw they have a start/stop service tab on their site, so I used it ... anyway they never shut it off ... I moved and gave no forwarding address to APS, over a month later they find me to bill me $39.51 for service calls to an empty RV lot, they charged 3 trips to read the meter and $5.26 in electric usage!!! ON AN EMPTY LOT ... WTF

APS is threatening to turn off my electricity if I don't pay on a former roommates bill from a different residency. The roommate no longer lives with me. His name was never on the bill and only lived with me a short while. I have paid all of my bills on time and have a zero balance. He lives in a different state and acquired the bill before I moved in with him. I was unaware that he had an outstanding bill with APS prior to moving in with him. I have called APS several times and told them that he doesn't live with me and they still are requiring me to pay his bill. This company is unethical. It has a monopoly in providing our electricity. My electricity bill last month with them was 789.00. I live with one other guy and we barely use any electricity. No a/c no televisions. They couldn't tell me why the bill was so high, they just said that they had been reading the meter wrong and undercharging us. This company is like the mafia. I know in the end I'll have to pay or have no electricity. The people that run this company are scum bags.

This comapany has called the house 10 times today. They told us they were APS on one call and then told us they were the State Financial Education Office another time. They refuse to give us an address and the phone number they gave during one call was a Texas number and not the number they are calling from. We have asked them to quit calling the house and to correspond by mail. They have yelled at us and threatened us with a law suite. On one call when I asked the name of the person I was speaking to I was told "Officer Charlie Brown". This same caller told me to "F*ck Off" twice before hanging up. How do I get these people to stop calling the house. They are waking up the baby from his nap and I am worried they will have a call answered by my 7 year old and talk to her the way they are talking to me.

Utility companies should be more regulated. I have always lived in an SRP area and this time I got stuck in an APS home. Boy did they bend me over and make me take it up the a$$ to get electricity for me and my kids. $235 deposit, in advance. Once I paid that they said they would hook up my electric sometime next week. Which gives me and my kids 4-5 days in an un-airconditioned house in AZ during the hottest weekend of the year so far. I was told I could pay an additional fee for same day service and that it was my fault for not starting the process in time. Funny thing is, I signed up, on their website 3 days ago. It took them until Thursday night to send me an email with all the fees and to treat me like a criminal. APS is the criminal. If there is more than one electric company in town, you should have a choice as to who you want to go with so that they cannot stick it to you like this. SRP does make you pay deposits...$150.00, it comes on the first bill, it is refundable and they don't charge extra fees for hookups. They will also work with you on payments. What do you bet me that APS never refunds my deposit whether I am always on time or not. Legalized robbery that is what this is.

I live in an apartment in central Phoenix of 985 sq ft. I live here with my husband and two little boys. Our apartment is a two bedroom, two bath with washer and dryer. My problem is that my electric bill is an average amount of 250.00 dollars a month!!! I have talked to 1300 sq ft home owners that pay the same amount or less in electric (with SRP). APS has a stupid system of rates where you have like an off peak and on peak time. Off peak, you pay less and on peak you pay more. WHY??? You are not a damn phone company!!! This is Phoenix and it is hot ALL DAY. Life goes on ALL DAY!!! Washers, dryers, stoves, and air conditioners run at different times due to work, school, kids, dinner and everything else that goes on in a family life. It is stupid to have differentiating rates.

I recently heard that they are installing solar panels for the SUNS and it will cost millions of dollars but ticket prices will not go up. THEY ARE PAYING THAT WITH MY HARD EARNED MONEY!!!

We had to use APS as our electric company because this apartment complex only works with them and not SRP. I had SRP before and I used the MPower box which is great for a low income family that lives paycheck to paycheck because of the rotten economy our dear government has cornered us into. SRP is awesome with that MPower box. I emailed APS about maybe doing the same thing, all they said was that they were looking into it but could not say when they could offer it. IS IT ROCKET SCIENCE??? They offer a program that might help lower your bill, but you have to make very, very little money. NEWS BREAK!!! 30, 000 a year is not good enough wage anymore! Anything more than that, you are screwed and will not qualify! I also have to say that they are not sympathetic at all about any situation and will not hesitate to shut off your service. I have read complaints about senior citizens that have been told to go to a hospital to run their medical machines because they were going to shut the power anyways. INCREDIBLE! How can they be so cold knowing that they are overcharging. OH wait! All their employees must be rich since we all pay so much!

I am on my wits end with this damn company. Both my husband and I are full time students trying to ensure our future, however this bill and service are making it really hard for us to get by.There tons of complaints on the web in different chat rooms about problems like mine, how come no one has done anything about it???!!! The rates are ridiculous and families like mine are having to choose between food on the table or electricity.