I recently purchased an Aqua Aire Cushion from their website at www.AquaAireSeatCushion.com. The staff was extremely friendly, returned my call shortly and I received my Aqua Aire Cushion within 4 business days of ordering it. I love their NEW design and smaller cushion. I noticed that it alos has loops on the out cushion. I purchased the addtional adjustable straps for my motorcycle seat. IT WORKS PERFECT! It looks like Aqua Aire had some issues in the past, but it seems that they have worked out the bugs. I have had a wonderful experience with them, and I trust future customers will too.