a person(raj pathak) from the company aqua erasha services had visited us for an amc contract of our r/o system(kent), he made me finalise a contract of 18 months starting 27/04/2008 by making big promises i will be providing you with the parts free and some extra services and parts which he had written on the contract paper too.
he said that he is starting the contract today itself and that since he did not had the stock of MEMBRANE with him at that time he will come day after tommorrow to change it and activate carbon filter.
we paid him in cash belivening in him and his promises and he said i am putting down my cell number and he is not a thug he asked us to check the phone number written is his personal but we did not cross checked it.
now starts the actual story, i called raj pathak to know what time is he gonna come to services the machine.at that time i came to knew he did not put down his personal number, it was of the companys complaint number from there i also came to know he had still not submitted our contract details and i was able to take his number from his office, he said he was not feeling well so he will not be in a condition to visit today.then for next three days i kept calling him and he had the same excuse for the two days(he is not keeping well) and that some one from office will come and service the machine and office staff had an excuse of membrane is out of stock.finally after one week (on 03/05/2008)my membrane was replaced but my machine was left unserviced.i started calling him again since my machine was not automatically stopping it's tank was overflowing the autu cut off part was not working which we told him at the time of making the contract.now since 05/05/2008 i am calling them they are not answering to my complaints they are saying raj pathak is the only technician who repairs the r/o system he is not feeling well we will give u proper services, on this i told them u r unable to send a technician to work on my complaint and u people are claiming we will provide u good services.i asked them to terminate my contract and give me a refund for my money, they said since our boss Mr.Kailash is not come yet we cannot issue a cheque so they will send it by courier.i called up again to know whether they sent me a cheque the person answered we will provide you with best services and all the stuff.then i tried calling mr.Kailash but his cell is always switched off and no one is comming to service.kindly pls let me know what should i do?