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June 6, 2008
Worst Service
Dear All
I was bought an aquaquard classic on 14th November 2007, and from that date iam going to pillar to post for getting it serviced - though I was promised a service on 3rd month of purchase Never ever I had seen a service person for that. Later I came to know only if I register a complain they will attend
After which recently I had to shift the aquaguard to my new residence. I had registered a complaint on 30th may (Complaint Number 38765) and made more than 12-13 calls (morning & evening). Till Now No body have turned up for that. All customer care executives claim they will solve the issue in 12 hours time but nearly 7-8 days have gone by - I coldnt find a trace of service executives. Today also I got a promise that it will be solved in few hours but not yet got it solved.
Few days before I have registered the complaint in internet also
Just because of this I had to pay this month rent for my earlier house, which is much more than the cost of aquaguard.
I request whoever responsible for this - Please look into this and solve the same Immedietely. or tell me how to register consumer complaint to the authorities responsible
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December 29, 2007
WORST SERVICES
I HAD PURCHASED AQUAGUARD WATER PURIFIER (BOOSTER PUMP MODEL) ON 4-11-07 FROM EUREKA FORBES INDORE.
UR SELLS/SERVICE REP. COMMITED THAT MY BILL & WARRANTY CARD WILL BE MAILED TO ME ON MY MAILING ADDRESS, BUT TILL DATE I HAVEN'T REC. THE SAME & A NO. OF REMINDERS I HAVE GIVEN TO UR LOCAL INDORE OFFICE AS WELL AS SERVICE REPRESENTATIVE -- Mr. JITENDRA CHOURASIYA--9827285758/0731-4004333.
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July 23, 2007
Delay in fulfillment of installation request
We made an installation request on the 17th of July and there has been no response until today (23rd of July). I was given teh number of a service manager, but teh phone was switched off conveniently.
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June 25, 2007
Cheating customers the big way!
I have complaint against aqua guard for i purchase a uv filter of the company two year back. Then ro system was not available with company along with uv water filter, now since the company has device for water purifier and water softening as well my grievance is that company is sell complete unit of water softening and uv purifier but not suppling the only water softening unit to their old customer instant asking for exchange offer for old unit accepting at throw away prize merely rs 1000/ for fully functional unit. Probably collecting the unit at throw away prize and refitting it with now water softening plant, this way cheating the customer in a big way.
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May 31, 2007
No response from the service!
I booked service complaint 10 days back. Complaint no is 11508. We are staying in Bangalore, India. Everyday we make a call to call center they will say somebody will attend the call but nobody turns up. Till now we have made more than 15 calls and no response. Very Very Bad service never faced such a problem in my past experience with Euroca Forbes.
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October 28, 2006
I am fed up about their behaviour!
I lodge my complaint as I don't even want to see any of your serviceman as they are all just business people to grab our AMC fee.I don't like their service at all. Can't I have good service anywhereelse. Am I to talk only to 9628333333. So long as my AMC period is there nobody will come correctly. Once my AMC period is over they are going on knocking at my door regularly as if something will happen to my aquaguard and I may have to bear all the expense.Is that so.I was told for Nova model no frequent cleaning is needed while buying the machine.Now they are compelling me to take AMC. Let them come regularly and whenver they visit I will pay money for that visit. Can't u have a scheme like that. For not coming regularly I can't pay AMC amount.Give me a correct solution for my cleaning Aquaguard.If they take AMC what components they will be replacing I want to know.Without knowing anything I can't pay AMC amount.What maintenance they are doing i want to know. Please don't send the usual personn who is coming. I am fed up about their behaviour.
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October 24, 2006
No maintenance for Hi Flo water purifier
Our company has purchased a Aqua Guard Hi Flo water purifier On 16/1/2006 from Your Cochin agency (Door No. 43/2268 SRM Road, Ernakulam). The system has developed some problem and not working properly for last so many days. When contacted the supplier, for one reason or other he is postponing the repair. The under signed talked to One Mr. Joseph at your agency today morning and explained the urgency of the matter and requested to him to repair it today itself. He explained his helplessness and declined to do so today. Yesterday he promised to send a technician today. We are totally disappointed.
As matter of fact, similar set is purchased from the same agency at my home at Alleppey in March-06 and so far nobody turned to conduct the routine service promised by them. Two of our senior managers who happened to install the same set from the same agency is facing the same problem.
It is indeed a very poor show from a big organization. Do something to redress our grievance.
Regards
Joseph P.J.
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