THOUGH HVNG AMC FROM LAST MORE THAN 10YEARS&ALSO COMPLAINED TO CO'S SERVICE CENTRE AT PANVEL-RAIGAD NEW MUMBAI ON PHONE NO.02265165679 & ALSO REMINDED 5 TIMES BUT STILL NO SERVICEMAN HAS TURNED UP TILL NOW.ALREADY MY CELL NO.IS GVN BUT THEN ALSO NO ONE BOTHERED TO CALL ME BEFORE COMING TO HOME FOR SERVICING, .

VERY BAD SERVICE.WILL NEVER RECOMMEND ANYONE TO BUY THE PRODUCT OF THIS CO.

I bought my Eureka Forbes Aqua guard 6 years back. After purchase & intalation of appratus I never got satisfactory services, I also get promise person will come in 2 hours but it never happens, I paying huge amount of telephone bills only for following my complaint .The person all time came is Mr. Surendra Vishwakarma. That fello never listen any thing about my problem & he just cleaning the fabrik candle only & go back. resulting the problem again arrising with in 3-4 days of not delivering water through it and now I m forced to take some legal action against them. My area is falling in Singrauli (M.P.) India

Customer ID No 1004090559 & Complaint No 50639545 dated 25/2/08.
Product Aquaguard Nova Water Purifier bought in Sep 2002.

The product was working fine till Jul 07 and the only thing that needs to be done was to change the candle and the carbon filter. I took the biggest mistake of taking an AMC in Aug 07, with a promise that both the filters would be changed free of cost (which would have costed cheaper than AMC & service charges) and free servicing through out the year.

Since last Aug 07, after the free servicing, the Aquaguard has been giving problems and relgiously the service engineer would come and change some part and go away. The UV detector was changed twice, the PCB ws changed at least 5 times, few pipes were removed, all by the authorised service engineer.

The service engineer was called more than 5 times in Feb yet the problem of the filter has not been solved. He promised to get a senior technician on 25/02. Since no one turned up, I placed a complaint with the call centre (who incidently dont know anything other than to take down the complaint and give the complaint no). No one turned up on 26/02. So I placed a reminder complaint and again I was promised the technicians would come on 27/02. No one has turned up. Result.....I have to buy Mineral water from outside..

Please go ahead and buy the product provided you know how to repair it yourself. Its one of the worst after sales services I have ever come across. Indifferent, unable to understand the sensitivities of the customers & their necessities and willing to give promises which could never be kept.

Rajkumar