My family had filter demonstration from Aqua Smart on April 3rd, 2010. First, instead of promised one hour it lasted 3 hours. When they were convinsing to buy a filtering system from them we said that we would need time to think about it. They were fine with that but asked to leave a deposit of $200 to lock the price and to ensure that we will have a gift (cooking set). We asked if we don’t buy will we receive deposit back and the answer was yes. There were 4 of us in the room: me, my wife, a person who made demonstration (Enis) and his trainee. We signed the contract without reading it thorougly (remember they took 3 hours of our time!). When a few days later Enis called us to find out decision we said we would not buy it and asked deposit back. Enis refused to issue it because the contract was signed as final and not refundable.

We felt that we were deceived and we demanded our deposit back. Numerous calls to the company and to its managers failed to resolve the situation. Their trainee admitted that his understanding about deposit was the same as ours (that it was refundable), he tried to pursuade them to return it, but it din’t work out as well.