Aquasuperstore
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Category: Services
Contact Information
United States
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Aquasuperstore Reviews
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Plemeno
April 6, 2010
They are doing a great job of getting rid of their customers
Ordered two pumps.Site said in stock and ships in 1 to 3 days. One week later told it should "ship tomorrow" and I'll send you a tracking number then. Received no tracking number or explanation. Called and asked for tacking number. Put on hold. No one ever came back. Are they trying to get rid of their customers? If so they are doing a great job of this only.
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October 29, 2009
Slow service
Order placed 10/17. Two quick emails from them to confirm that order was taken and to expect a followup tracking email shortly. No notice of any out of stock or back order items. As of 10/28, no delivery or further communication from Aqua superstore. I was attempting to purchase a non-pool related product, which they use other vendors to process. I think this is the problem, and I doubt I will use them again. Live and learn...
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Garold
August 7, 2009
Worst customer service ever
This company has the worst customer service I have ever had to deal with..All you do is speak to voice mails, people who are useless, and don't return calls..There is no question, they are asleep at the wheel.
I bought a pool filter from them and it is missing a part (valve).They refuse to send it to me and want me to return the entire unit at my expense and pay a re-stocking fee of 25%..
It has been a nightmare to deal with these people...Nothing but hell and frustration
Terrible, terrible customer service.
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Oliver
August 5, 2009
Fraud alert
Ordered an in stock item.
Web site stated it would ship in 1 day.
4 days later...no tracking info.
Called company and it had not left warehouse. Contact at company could not tell me when it would ship.
We canceled the order. My account should be credited in a couple of days.
We'll see.
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