RAK Insurance sent a parcel of Oman Vehicle Insurance to me through Aramex on 16th June 2011. On 14th June 2011 I got a call from Aramex asking for my location. On 18th I contacted RAK customer care to enquire about the parcel.
They informed me that they have already sent the parcel . I called Aramex customer care. They informed me that they have already delivered the documents to an Alumco employee. I was astonished.My details are there with Aramex. Even my phone number is there. Then why didn't they call me and inform me about the parcel.

This is not the right kind of treatment to customers. I was really confused as to check which part of my company. I am disappointed with the service. This is the second time this is happening. If there is any parcel for me. Please deliver it direct to me or any person authorised by me.

Regards,

Majeed Akbar
Mob : 00971 50 8605043