My sister and I came to the Arlington Store 12/21/09 @ 10:00pm Store #319. We ordered a large order
of various items and only two drinks. In total about 20 items. The young man that took our order, made a
comment on the large order, and I told him it was for three families. We were feeding 3 families. It took a long
time to get our order and when we finally got our order three people came up from the back and started laughing, and pointing at us. My sister and I are large and this was very hurtful and rude. We were the only two in the car. Our food was very good and we would of gladly returned, but after that we will never be back
to that location. Someone should tell these three young men that they should be very ashmed at how we
were treated.

Thanks
Cindy Kuehne

I ordered a Roast Beef with cheddar From the Little Rock off Shackelford location and found the roast beef to be molded and discolored in many areas of the sandwich. After taking three or four bites i noticed a blueish purple color on the edge of the meat, I took the top bun off to see several places on the meat were molded and discolored. Im am very dissappointed in this because Arbys has served hundreds of people this same food, and as trusted restraunt the food served should be checked and double checked. My husband is going to contact a Food PoisonClinic and have the meat tested and analized, I hope that no one has become ill due the the neglagence on the staffs part.

I submitted the same complaint on Arby's website four days ago, it said to be forwarded to the correct department, but no one bother to respond to me. So here I am.

On March 27th, I visited Arby's at N Oak Trafficway Gladstone MO. It was my first time to Arby's and definitely the last time. I ordered a bacon cheddar and a small drink, and my husband ordered a roast beef with a girl. About 1 minute later, she called us that food's ready. There were two burgers, but no drink. So I asked her for the small drink that I purchased, instead of giving me a container, she went inside the pantry and handed me a cup fully filled. To my surprise, it was filled with water.

While the girl was busy serving others, I told my husband that we should probably fill some lemonade by ourselves. So my husband went to the machine and started to fill using the same cup she gave us. Things began. The girl suddenly shouted at my husband in front of a couple of people, " If you want the drink, you gotta pay it here!" (Note that we ordered with her only 5 minutes ago).

You probably could imagine how embarrassed we were with all the people looking at us. I immediately told her that I paid for the drink and showed her the receipt. She then said I thought I gave you the cup and gave me another container that's supposed to be used for a small drink. No apology, no explanation at all.

As for the quality of the food, the bacon cheddar I ordered was cold. The bread was just cold, and apparently never roasted before serving. The lemonade (I would rather call it plain water), has too much water in it and it tastes like water. For a small drink of $1.71, it is definitely not worth it.

Slow service, night shift employee's were too busy on their cell phones to take my order. When they finally waited on me, they were rude and they rushed me. My food was cold, and I took order to go because the lobby was very dirty, so was the restroom. The person that took my order name was Donnie. I have noticed that he works the evening shift quite often and this wasn't the first time that I have had a problem at this store with this employee. Maybe I should tru a different location, or perhaps you should hire more curtious and clean people.

I recently visited family in New Castle, Indiana area and stopped in to Arby's on my last day to treat several relatives to a meal. My sister and I ordered 6 Arby melts, 3 chicken sandwiches and several sides coming in at under $30. Not a huge amount but a large bill for fast food. When we all sat down to eat we were shocked by the spare amount of meat that was on the arby melts. My mother told me she used to take some off there was so much, but in this case every single sandwich had only 2-3 layers of meat.

People make mistakes, restaurant management gets lazy, etc., so I decided to write the company and see what they had to say officially, and I was met by the same form letter others have mentioned who complained here. I did get a follow up asking if I was contacted and offered a resolution, I replied that I was not happy, offered any resolution nor addressed specifically but I was never contacted again. In this economy I feel businesses should be fighting for customer loyalty, and I have always been pleased with my local restaurant here in Oregon, but after this experience and lack of care from Arby;s customer care, I will not visit either location, and my family and relatives have been emailed with the result of my contact and also will not visit the Indiana location again. My sister works as a police 911 dispatcher and she is sending an email with a link to this complaint to all her officers and staff where she works. I really was hopeful Arby's would try to make things right, but they failed and I am comforted to know that my loss of $30 was my last, and that their stinginess will doubtless cost them a great deal more with the loss of business from myself, friends, family, relatives and my sister's co-workers. We are all posting links to this complaint on our private and company blogs as well and our various myspace and facebook profiles. Score one for the little guy.