Jan 21, 2009
I was down town today taking care of some business. It's hard to find a good parking place so insted of driving, I walked 2 block's to Arby's for lunch. The temp 18-f. When I arived I was told that thay were out of roastbeef, Arby, s is a roastbeef restaurant isn't it? This was at 1 o'clock in the afternoon.

I ordered a french dip combo upped to a large size. My daughter had a dr's appointment and we had to be there in twenty five minutes. I was asked to pull up and they would bring my order out. I waited about 10 min. and they brought it to me. The sandwich was burnt on top of the bun when I opened it, and black crumbs from the burning fell out into my lap. The entire sandwich smelled scorched! I didn't have time to go back through the drive thru again or even run in since it was now all I could do to get my daughter to her appt on time. We didn't get to eat lunch and she was so cranky. I am diabetic and had to go without eating my lunch meal. I paid alot for that food and it was horrible!
Lori

I ordered a regular roastbeef sandwich in the drive-
thru on 11-13-08. When I got to window to pay the
girl asked if I wanted sauce, I said yes, horsey. She did not put it in the bag. I called to let the manager know that it was not there and was not a huge deal but that I did have to eat it with nothing on it. He did not respond at all for a moment or two and then ffinally grunted the word "sorry". I asked if that was all he had to say and he responded "yah". I asked what his name was, he said John Hayes. I asked if he was a manager he said yes he was one of them and then said "what did ya get a cheddar roastbeef ?" I said no and that I would follow up on this myself. He was not only unprofessional but was absolutely of no help whatsoever and had not the slightest interest in my complaint until I asked for his name and position. Although this was not a huge deal as I had already stated to him, it has now
been blown out of proportion simply because of his
inability to deal effectively with a minor complaint.

Yesterday my kids, sil, nephew went to the mall. All the kids decided they wanted to eat in the food court. My 12 yr old nephew and 14 year old son went off to order from Arby's.

I could see them from where we were sitting. The line was huge with customers waiting to order. My son comes back with his food. Nephew is still waiting as I could see. He finally brings his food to the table and says he was waiting on a cup of cheese. He returns to wait some more. Now mind you I can see the counter from where I am and he is standing alone with no other customers at the pick up counter. I see him leaning on the counter doing that drumming thing with his hands that boys always do. He came back and said a girl walked right up and asked for cheese and the employee gave it to her and looked at him and said see how rude some people can be. I went up to the counter to find out what the problem is. I stood there a while before any one paid attention to me. I asked for a cup of cheese and this girl started SCREAMING at me that he was banging on the counter so she would not give him any. I apologized if she thought he was being rude but he didn't mean anything by it because he does it all the time. She just kept screaming at me and half of it I couldn't understand. I told her he was just a kid and he really didn't mean to be rude. She screamed she is a kid also because shes only 16 and then claimed she had 6 people waiting for their food before him. I told her I could see from where I was sitting and there was no one else there so she was choosing to ignore him. I turned to walk away and she called me a B####! I asked for a manager and a man came from behind an area where he was preparing food. He spoke no English so that was going to be a problem. I asked a 3rd lady that was there for a corporate number.

No one could find one. I asked for the managers name or owner. All 3 just kind of looked at each other and one said Well, maybe Donna. I asked for the girls name that called me the name. No one would tell me. There was a huge line of people waiting to order and I was so embarrassed that everyone was witnessing this so we walked away. I arrived home and went on line to find some info. Found a number and called but the lady they said I needed to talk to was out and leave a voice mail. I did and am still waiting to hear from her.