I have been ripped off. I purchased Arca Solutions edirectory software product. I then paid a few thousand dollars in having them customize it for me. They took my money and created error upon error upon error. I was patient, however, since they are hiring college kids in Brazil.

When I wanted a copy of the new release, they told me that my custom work would be gone (how can they not have a way to save this when they are hosting my site and they created the code). They would then have to charge me another 3 grand to make the same changes from my original request.

The product fresh out of the box is hideous. It's circa 1999 - loud, confusing. If they can't accommodate their customers, they should just sell software and get out of the customization business. I would have been better off finding a local php developer.