Archives.com

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Category: Services

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United States

archives.com

Archives.com Reviews

Dilidane June 30, 2011
I sent a message to customer support and got no answer
I went on for the seven day trial, decided immediately I wanted to cancel but wack hen I tried to find a place to cancel, there was none. Therefore I sent a message to customer support and got no answer. I have never received a registration notice or a cancellation notice, but I have now been billed for annual membership. When I went back on their site today to cancel again and complain, I received a message that the site is down.
tenderhearrt June 15, 2011
just a scam
I was on this site as well. I didn't like the info as there was NO info on the person(s) I was looking for and felt I was getting the run around.
So within two hours I canceled this account, I did get a "sorry to see you go" on the page. Its listed under --->Privacy * How can I opt-out of your records database? Clicked it.
Not even 7 days go by and via my pay pal and bank account they took the 39.99 out anyhow. I since then filed a complaint in to resolution center in pay pal. they are now waiting to get a response from these people. I once again went to their site and tried to log on and it keeps telling me I am not a member. I also, tried the password recover where it says, a password was sent to my email. I yet to see a password sent to my email or junk mail. to this date.

Lesson learned the hard way, NEVER ever give your bank information or cards to any of these sites.
kakepo May 14, 2011
scam
I did the 7 day free trial. On the 6th day I cancelled. They still charged me for 1 yr. I have called my credit card company to get it taken off and to block them. I should have looked at your complaint board first. This is about looking for your heritage and they take advantage. DON'T USE THIS SERVICE. Can't find on the site how to e-mail them???
Unhappy in Iowa May 3, 2011
False advertising
Advertised as a 7 day free trial to find Names. I tried one name; company said they had a match; I signed up for 7 day free trial. A different name appeared but 7 days later I was billed for $39.95 on Paypal. I never tried another in that free sites had better and more accurate information. I only wanted the free trial to see if it was good enough to spend money on. It was not! I had no way of knowing how to cancel before they nailed me.

This company is a scam and does not deliver the goods!

CP
Ayshford April 6, 2011
Lying offers
An ad for Newspaperarchive.com offers a free 7 day trial but it turns out the trial is with Archive.com and I've been charged for a year of Newspaperarchive!! What a scam!! Don't touch these folks with a 10 mile pole!!
Pintarey March 28, 2011
Charged $39.95 for reoccurring membership and then $27.83 for a birth certificate that I never received
Total scam and ripoff... charged $39.95 for reoccurring membership and then $27.83 for a birth certificate that I never received only received forms requesting and additional $22.00 and a copy of my divers license to be faxed. Credit Card Company would not dispute charge and Archives.com told me to f'off. DO NOT USE ARCHIVES.COM or you will have to cancel your credit card to keep them from continuing to charge you a membership fee and never receive promised documents.
BonPo707 February 9, 2011
Unable to use the site properly because the tool bar did not load, could not magnify the newspaper print, unrelated hits
Navigating the site is difficult and time consuming. Search engine does not pull up the correct state in some cases, The tool bar did not load. The
site kept freezing. Newspaper print not clear. The telephone number for credit is 1-888-896-4442. They responded quickly with an email notification to my account.
bdevol February 8, 2011
scam
this company is such a scam they tell you its free then they give you no helpful info and in order to get the info you want they charge you 39.95 and you still dont get the info. then you cancel and they still charge you. and you cant get hold of them by phone only by email. but dont you know they dont even answer your emails. i am so pissed about this. BEWARE BEWARE DONT USE THIS SITE!!!
lilywit2 January 21, 2011
rip off scam
BEWARE OF ARCHIVES.COM!!! I am doing some family research, went to Archives.com, and entered a relatives full and distinctive name. A box popped up saying they had an exact match. So I signed up for one week free trial membership, then clicked on relists to view information. The "exact match" was a man with different last name, different year of birth and death. A classic "Bait and switch" routine. I immediately canceled my trial membership and sent an email explaining what happened and reiterating my wish to cancel. I received an email that said they would be looking into this and would get back to me within 24 hours. A week went by, no followup email, and then they charged my account $39.95. WHAT A RIPOFF.!
stevie_75 January 10, 2011
credit card rip-off
Entered into trial membership 7 day, after 3 days, seeing it for what it is a scam. I cancelled..Now several weeks later, $39.95 was charged on my Visa card.They say they never received my e-mail cancellation...

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