I purchased a 404 camcorder Aug. '07 at Sam's Clubalong with $160. worth of accessories direct from Archos. After numerous attempts of trying to get decent pictures and videos through settings and firmware updates, Archos finally gave me an RMA for my unit. They returned to me a brand new unit. After about two good videos taken, the same poor quality returned. Contacted Archos support again who advised a firmware update. Did the update and still had poor quality. The videos are not sharp, lighting is poor. I called Tech. Support and eventually was told that there is nothing else they "would" do for me. I expressed my concern that the pictures on the box shows clear, sharp images on the camera, unlike what I have been getting from mine. I was told that "the unit is not a top of the line" item. So basically I am stuck with it!. Contacting Sam's Club who is good about allowing their customers to return items. Am also advising Sam's Club not to sell any more of these products. I will direct them to the Consumer Complaint website so they can read for themselves. It is my opinion that Archos is selling Chinese "Junk" and are not willing to be responsible for the products they are producing.