On March 25th, 2011 I walked into the Arco AM/PM to pay for gas and get a fountain drink. I went to the register, asked for "$40.00 on PUMP 19 and the 44oz fountian drink." The cashier repeated the pump number "19" to me and I said yes. When I went outside to pump my gas in my work van, no gas pumped, and the pump didnt say there was anything pre paid. I went back inside and asked if she was sure she put it on pump 19 because it hadnt pumped any gas. She said "Yes I'm sure I put 19 because I even repeated it back to you..let me check" after checking and re printing the reciept, it showed $40.00 pre paid on pump 19 so she went in the back to speak with what i think is a supervisor. She then ran outside, looked at the pump, then came back inside at which point another young lady began to help me. Asking me all the same questions as the previous girl I explained once again what had happened. She then tells me "All i see here is $20. so What I can do is give you $20 of gas and take your name and number and after my shift at 2pm count the register and call you" So i then said how she was getting $20 because the reciept said $40 was paid, and her co worker was there to say the same thing. She said that she couldnt do anything more, so I asked to talk to a supervisor. She went over to her supervisor/manager, and started telling him what happened, then comes back and tells me that all she could do it $20. So i then call over the supervisor and he makes a remark in spanish to someone he was speaking with. When he came up to me I told him "Just so you know I speak spanish and understand it fluently and will speak to you in spanish" I told him what had occured and he then told his cashier to just give me the $40 cause it wan't my fault and that they would "check the cameras later to make sure i didnt say a different pump number" I said thank you that is all i was asking for. Then the cashier tells me, she was "only trying to help and was no need for me to get rude" At which point i told her she wasnt being helpful and just looking for her best interest. she then YELLS at me and says "There F@CK $40 on pump 19, get out of here, you are soo drama!" I said thank you very much all I wanted was THE GAS I PUMPED FOR!

So yesterday i went to this Arco station to purchase a soda which was $1.79 plus crv and tax. The employee working the register was so busy talking on the phone that he wanted to charge me $4.85 initially. So i told him i was just getting a soda, he then told me it was $2.85 for a soda that costs $1.79, i was being polite and ask him to check himself that the price was $1.79 to which he refused and eventually told me that he did not want to argue. I got very upset and went to the cooler to grab the price tag and showed it to him. After that he lowered the price to $2.45 to which still was high. I explained to him that he was charging me almost sixty cents for tax and crv. This is a perfect example of people being careless about customers and putting their jobs at risk because they think we want to give them a hard time. I'm a general manager at a restaurant and this type of behavior is unacceptable. If he only put the phone on hold and pay attention to what i was requesting, everything would of been fine. I was promised by the store manager that this guy was getting fired, hopefully that will be the case. And trust me i will be going back to this location to make sure that this guy is no longer working there. It's sad that this guy is going loose his job, but hopefully he learns from this experience.