I returned a broken Tassimo coffee maker for replacement under a 3 year insurance cover. The service given by the staff was ok, except that the person had to check with her supervisor whether I would have to pay the difference between the old and new price. The price for the Tassimo has increased by 23% in 18 months. In addition, I had to rebuy insurance for the replaced item. There is functionally no difference between the two items, one is not better than the other.

I'm very annoyed that in a recession Argos are able to increase prices by 23% in 18 months. I will limit my shopping with them in future.

We ordered a "Lincoln Table and chair set" from Argos - Order was placed on 26 March 10 after being emailed by Argos to tell us the item was back in stock with 35 days delivery.
This suited us fine. Delivery due April 30th. At the 11th hour Argos transmitted an automatic phone call telling us that they could not deliver until May 24th - not happy but we had no choice. On 18th May we sought from Argos an assurance that they would deliver on May 24th - YES they said (inwriting) - May 24th = no delivery. Fired off letters to the M/D (Sara Weller) and the Chief executive (Terry Duddy) - both of whom have not to date had the good grace to reply and apologise. We of course, like many other dissapointed and very annoyed customers got the customary phone call from the secretary
one Melissa "the messenger" Flatley. Though she is a very nice person who is obviously constantly having irate customer problems thrown at her by the erstwhile M/D and C/E
i doubt that she has discretion to even put the office cat out. We were told that our order would bedelivered on the 28thMay - ok fine - but on the back of that message we got an email from Argos telling us that they could not deliver until June 14th. Pooh hit the fan.
Told Melissa this and asked why but she told us to ignre the message - (so why send it)
Delivery was made on 28th May and we acquired £40 value gift card (which of course costs Argos nothing). Note that during all of this Argos continued to advertise the product with 35 days delivery -- ours took 63 days -- Worth noting that Homebase advertise the same product with a 21 day delivery slot. Our main complaint about Argo is two things.
1. Is the constant stream of lies we were told.
2. Is the Argos breach of contract for delivery (twice)
Argos = you need to address these problems ASAP - That's what you get paid a mega salary for Mr Duddy and Ms Weller ---- neither of you have responded, that speaks volumes.

I ordered on line a "Cyberbike" from Argos for home delivery. This is a very popular item and due to the item being out of stock had to wait for them to advise me when it would be in. Which they did, so far so good. I ordered the item and paid by credit card. The order was duly acknowledged and I was issued with an order number and a delivery day. Still so far so good. Argos have an order tracking site which I visited and it showed that Argos had dispatched the item and delivery was confirmed as previously advised between 7.00am & 6.00pm. The delivery had not been made by 6.45pm so I phoned customer services and spoke to Paul who apologised profusely and stated that the item had been sent by mistake to Swindon. Not being happy with this I suggested that is was dispatched the next day from Swindon to my home.I was told this was not possible as it would be sent back to them. Not being satisfied with this I requested to speak to someone who could organise this. I then spoke to John of the Management team to be told that the item was out of stock and that Argos would advise me when the item was back in stock to see if I still required the item and anyway phone me after 2 weeks. When I asked why the bike at Swindon could not be sent on to me he astounded me by saying that the bike was now on a container back to the manufacturer.
To say that I am of the opinion that the story told is one of unbelievable fiction is to be kind to those relating it.
I can not understand the following;
How Paul knew my bike had been sent to Swindon within seconds.
How in these days of post codes can an item be dispatched so far from its proposed destination.
Why Swindon sent it back to the manufacturer without any reference to other s within Argos.
How the management team knew within minutes the fate of my bike.
Why Argos can not guarantee the next delivery of bike one is not sent to me.

I would not be so suspicious of the answers received had I not previously experienced problems with Argos on my only other home delivery when my wife was phoned by the delivery driver that he was minutes away and failed to turn up and then when she rang Customer services was told it was out of stock - it took a further 3 weeks for that item to be deliverer.

Argos UK
Some years ago I purchased computer workstations from Argos. I'm disabled and had to pay to get them put up. But half of the workstation didn't fit and it was so dangerous that it would have killed a child. It was made in Poland. The woman I liaised with virtually called me a liar from start to finish, afterwards when they discovered it was true they refunded my money and her colleagues apologised. Then today I received an e mail. I'd placed an order due to be housebound at present for several items. Two did not arrive, worth over £50. There was no letter saying they weren't there. Any other online service refuses payment if the items aren't in stock...not Argos. So I emailed to ask where they were and a woman from Homebase replied she had reseved them for me in FIFE and I live in Edinburgh and she knew I was housebound. Also she said I could pay for them there...I've already paid for them and for delivery. However, I just phoned in again, and a young lady offered to reimburse me. But if this isn't fraud I don't know what is.

I ordered a new bed with matching bedside tables and chest of drawers from Argos on 27th July 07. I was told it would be on a 5 week delivery. I waited and waited! To cut a long story short i kept receiving letters saying it was out of stock and to ring to get a new delivery date. By the first week of november i finally received a phone call saying my bed and mattress was ready but nothing else, so did i want the bed delivered. I said yes. On the morning it was due to turn up, the delivery men arrived with my bed and a box saying chest of drawers. Whilst waiting for family to come to help me put everything together i emptied my existing chest of drawers in a rush(as i hadnt been expecting my chest of drawers on that day-everyone would have done the same!!) i just quickly threw everything in black bags. When my family arrived we got rid of my old bed and chest of drawers. I live in a small one bedroom house so we had to move the old stuff out straight away to fit the new stuff in! After opening the box labelled chest of drawers, we realised some of it was missing. I rang the helpline who said-oh yes we only had some of it in so we just sent you what we had!! I then had to live out of black bags until i finally had the rest of the delivery 30th nov. The bed i ordered was a wooden storage bed and all the bases of the drawers were too big-i was advised by argos they had no more in to send me, so i had to send the drawers off to a carpenter who had to cut them down to fit. so i had no drawers at all for another couple of weeks!!!