For someone who should know what they are talking about Robert Molina from the Defensive Driving call center is about as uninformed as they come. Simple questions confuse him and I found myself always repeating myself. Maybe a job taking fast food orders would be a better fit for Robert.

His supervisor Kitty Boots is an example of how a government employee with little knowledge of her job can reach the heights of a supervisor and still have the social skills of a dock worker. What a waste of taxpayers money.