I ordered a puppy online through Arizonapups.com on July 7th, 2007. I was told by them via email that the weather was too hot to ship the animal and as soon as the weather permitted, I would be receiving the flight information for pick up.

When the weather turned cooler I asked if the time was right for shipping. I was then told that there would be another delay with no explanation. I waited for 2 weeks and started to email more aggressively. Eventually I was told that our puppy had a heart condition and could not be ours. I felt they knew this all along but did not tell us. They offered us the puppy of our choosing in replacement.

I picked another puppy whose information on the site read "ready to ship". After a week passed without receiving a scheduled delivery time, I emailed them. I was told the puppy was too immature to ship. More time passed, more emails were sent. I never got an answer as to what the delay was.

I then complained to the attorney generals office in Arizona and the company was contacted. The company responded by refunding my charge (which I neither wanted nor asked for). They also told me they would still ship the pup free of charge to make up for all the hassles.

It has been over two months since I placed the order and they still will not schedule a delivery. They now refuse to answer emails. I have copies of every email sent to and received from them. They promised in writing that this dog would be mine. It appears now that they want nothing to do with me.