We ordered roll down blinds for the living at the beginning of April 2009. The "designer" came to measure for an additional 97 dollar fee our floor to ceilingwindows. We wanted four separate sections. She had only 3 measurements written down so when questioned she said it was fine she knew what she was doing. 6 weeks later the installer arrive and find that there are 3 sections instead of four. The longer section he said would have to be sent back to be cut, but that can be done here in Vancouver. The original blinds came from Toronto so that the cutting should be done in a week. After several weeks and phone calls they finally come to install them again. This time the roller of white plastic is on the outside of the valance instead of inside. Back they go again. Several more weeks go by with more excuses. By this time it is summer and we are baking as these windows face east and the morning summer sun is unbearable. My last call was a kicker since the part they had been waiting for had been there for a week but no one remembered to call. Finally after a total of six months they get the blinds installed. After complaining I never did get an apology. They even tried to blame us by saying that the designer told them that she couldn't get hold of us because we were out of town. A total lie as we weren't however twice when we tried to get hold of the designers she was out of town. It seems once Arlene's has your order they won't deal with you but instruct you to deal with the designers. I tried to get some money back, even the measuring fee but was told " you got what you wanted in the end" so no. I would never use them again. A friend, smarter than me used them but once she saw the designer walk in who seemed very air - headed she sent her away and asked for someone else. They still screwed up but she got 400 bucks off because she was smart enough no to pay the whole price.